UI Claims Officer Jobs in Western Cape (X19 Posts)

UI Claims Officer Jobs in Western Cape (X19 Posts) – Department of Employment and Labour 2026

Are you a customer-focused, organised, and detail-oriented individual with a passion for public service? The Department of Employment and Labour is recruiting 19 UI Claims Officers (Unemployment Insurance Claims Officers) for its Labour Centres in Bellville (X9 posts) and George (X10 posts). This is a re-advertisement, and candidates who previously applied are strongly encouraged to re-apply.

POST 17/22 : UI CLAIMS OFFICER (X19 POSTS)

Salary: R280 278 per annum (Level 07)

Reference Numbers:

• Bellville: HR4/4/10/667 (X9 Posts)
• George: HR4/4/10/668 (X10 Posts)

These permanent public service positions offer job security, excellent government benefits, and the meaningful opportunity to assist South African workers who have lost their jobs by processing Unemployment Insurance Fund (UIF) claims efficiently and professionally.

About the Department of Employment and Labour

The Department of Employment and Labour plays a vital role in protecting workers’ rights, facilitating employment services, and administering the Unemployment Insurance Fund (UIF). The UIF provides critical financial relief to workers who become unemployed, supporting families during difficult times and contributing to economic stability across South Africa.

As a UI Claims Officer, you will be at the forefront of service delivery at Labour Centres. You will process UIF claims, register employers, handle enquiries, and ensure that deserving beneficiaries receive their benefits promptly. Working in Bellville or George allows you to make a direct, positive impact on individuals and families in the Western Cape while building a long-term career in the public sector.

Why Join the Department as a UI Claims Officer?

• Stable Level 07 government position with annual salary progression.
• Clear career development paths within the Department of Employment and Labour.
• Opportunity to gain specialised knowledge of labour legislation and public administration.
• Contribute to social security and help unemployed workers during challenging times.
• Work in a structured, professional environment with strong team support.
• Employment Equity Priority: Preference will be given to White Males.
• Comprehensive benefits including medical aid, pension, and generous leave.
• Professional growth through on-the-job training and exposure to UIF systems.

This role is ideal for individuals who enjoy working with the public, have strong administrative skills, and want to serve their community through efficient government service delivery.

Detailed Duties and Responsibilities

As a UI Claims Officer, you will perform the following key functions:

• Register all employers and verify employee declarations according to relevant prescripts and Standard Operating Procedures (SOP).
• Process Unemployment Insurance claims accurately and within set time frames.
• Execute payment of approved claims efficiently.
• Attend to client enquiries relating to processed claims or any other UIF-related matters.
• Perform general administrative duties in the UIF section.
• Capture and update information on relevant departmental systems.
• Ensure compliance with the Unemployment Insurance Act and Unemployment Insurance Contributions Act.
• Maintain high standards of customer care and Batho Pele principles.
• Handle confidential information with integrity and in line with POPIA.
• Participate in team targets and contribute to improved service delivery.
• Support the Labour Centre in achieving its operational goals.
• Conduct client interviews and verify supporting documentation.
• Assist with the resolution of claim disputes or appeals where required.
• Keep accurate records and prepare reports as requested by supervisors.

You will work directly with members of the public who rely on timely UIF support, making accuracy, empathy, and professionalism essential.

Requirements for the UI Claims Officer Role

Minimum Requirements:

• Grade 12 / Senior Certificate or equivalent qualification.
• 0 to 6 months relevant experience (entry-level friendly – training will be provided).
• Knowledge of the Unemployment Insurance Act, Unemployment Insurance Contributions Act, Public Service Regulations, Public Service Act, and Batho Pele Principles.
• Computer literacy and ability to work on departmental systems.

Key Skills:

• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Good customer care orientation.
• Ability to work under pressure and meet deadlines.
• Attention to detail and accuracy in processing claims.
• Administrative and organisational skills.

The ideal candidate is professional, patient, ethical, and committed to high-quality public service. Previous experience in claims processing or customer service will be an advantage but is not compulsory.

What the Department Offers

• Attractive annual salary of R280 278.
• 13th cheque (service bonus).
• Medical aid subsidy.
• Government Employees Pension Fund (GEPF) with employer contributions.
• Generous leave entitlements (annual, sick, and family responsibility leave).
• Opportunities for further training and career advancement in the public service.
• Structured working environment with clear policies and support.
• Contribution to meaningful social security services that support South African families.

How to Apply for These UI Claims Officer Positions

Applications can be submitted through the following methods:

Postal Address: Chief Director: Provincial Operations PO Box 872, Cape Town, 8000

Hand Delivery: Department of Employment and Labour No. 9 Long Street, Cnr Riebeeck and Long Street, Cape Town

Email Applications:

• For Bellville posts: WCJobs-BELL@LABOUR.gov.za
• For George posts: WCJobs-GRG@LABOUR.gov.za

Please include:

• Completed latest Z83 application form.
• Detailed CV.
• Certified copies of ID and Grade 12 certificate.

Enquiries:

• Bellville: Mr F Carstens – Tel: (021) 941 7002
• George: Mr M Charles – Tel: (044) 801 1223

Important Notes:

• This is a re-advertisement – previous applicants must re-apply.
• Only shortlisted candidates will be contacted.
• The department reserves the right not to fill these posts.
• Priority will be given to White Male candidates in line with Employment Equity targets.

Frequently Asked Questions (FAQs)

Is experience really not needed? Correct – 0 to 6 months experience is acceptable. Full training on UIF systems and processes will be provided.

Where will I work? You will be based at either the Bellville Labour Centre (9 posts) or George Labour Centre (10 posts).

What are the working hours? Standard public service hours with occasional flexibility to meet service demands.

Are these permanent positions? Yes, subject to successful completion of the probation period.

Do I need computer skills? Yes – basic computer literacy is essential as you will work on departmental claim processing systems.

Can I apply for both Bellville and George? You should submit separate applications clearly indicating your preferred centre.

Who has priority under EE? Priority will be given to White Male candidates for these posts.

Keywords

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This expanded job advertisement provides a comprehensive, easy-to-read overview of the opportunity while maintaining full accuracy to the official notice. It is optimised for search engines and designed to attract suitable candidates from the Western Cape.