eMedia Customer Care Agent Internship 2026/2027 (JHB North)

eMedia Customer Care Agent Internship 2026/2027 (JHB North) – 12-Month MICT SETA Funded Programme | Reference etv248

Are you a motivated, customer-focused graduate with a passion for media, communication, and helping people? eMedia Holdings, in proud partnership with the MICT SETA (Media, Information and Communication Technologies Sector Education and Training Authority), is offering an exciting 12-month Customer Care Agent Internship Programme for 2026/2027 at e.tv in Johannesburg North.

This fully structured internship is your opportunity to gain valuable hands-on experience in a dynamic contact centre environment while developing essential skills for a successful career in customer service, media, and communications. If you have a National Senior Certificate and a relevant NQF Level 6 Diploma, and you are under 35 years old, this could be the launchpad you’ve been waiting for.

Reference Number: etv248

Location: Johannesburg North (e.tv Studios)

Duration: 12 Months (Fixed-Term Internship)

Start Date: Early 2026

Stipend: Market-Related

Work Level: Student / Graduate

Application Deadline: Open Now – Apply Early!

About eMedia and the MICT SETA Internship Programme

eMedia Holdings is one of South Africa’s leading independent media companies, home to flagship brands such as e.tv, Openview, and eVOD. With a strong focus on delivering quality entertainment, news, and digital content to millions of South Africans, eMedia continues to innovate and expand its footprint in the broadcasting and streaming industry.

The Y Academy-style Customer Care Internship Programme is part of eMedia’s commitment to youth development and skills transfer in the media sector. Funded through the MICT SETA, this programme aims to equip young graduates with real-world experience in customer service operations, CRM systems, brand representation, and contact centre best practices. Interns will receive mentorship from experienced professionals and contribute to the delivery of exceptional service to eMedia’s growing customer base.

By the end of the 12 months, successful interns will have built a strong foundation in customer care, digital communication, and media operations — skills that are highly transferable across the broader media, telecommunications, and service industries.

What You Can Expect as a Customer Care Agent Intern

This is not a typical “fetch-and-carry” internship. You will be actively involved in daily operations, supporting real customers across multiple platforms while learning the inner workings of a professional contact centre in the competitive media landscape.

Core Roles and Responsibilities:

• Customer Support: Handle and resolve customer queries, complaints, feedback, and suggestions in a professional, timely, and empathetic manner.
• Product Knowledge: Provide accurate information on eMedia products and services, including Openview, e.tv channels, eVOD streaming, decoder installations, billing, and technical support.
• Multi-Channel Engagement: Respond to inquiries via phone, email, live chat, social media, and other digital platforms.
• Brand Representation: Promote the eMedia and Openview brands by delivering high-quality service that builds customer loyalty and trust.
• CRM Interaction Logging: Accurately capture and log all customer interactions in the CRM system for proper tracking and follow-up.
• Productivity Management: Meet daily and monthly targets, including average call handling time (between 4 minutes 30 seconds and 5 minutes) and service level agreements.
• Team Collaboration: Work closely with the customer care team, contribute to team success, and maintain positive working relationships.
• Continuous Learning: Participate in training sessions, product assessments, and skills development workshops. You will be expected to achieve a minimum score of 85% on assessments related to products, systems, and procedures.

You will also gain exposure to broader media operations, including how customer care supports programming, marketing, digital content, and technical teams.

Minimum Requirements

To be eligible for the eMedia Customer Care Agent Internship 2026, you must:

• Be a South African citizen.
• Be under the age of 35.
• Hold a National Senior Certificate (Matric / NQF Level 4) – essential.
• Hold a Diploma or higher qualification (NQF Level 6) in Contact Centre Management, Communications, Marketing, Business Management, or a related field – essential.
• Have basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Demonstrate intermediate English language proficiency (verbal and written).
• Show strong customer orientation, interpersonal skills, and a positive attitude.
• Be willing to work shifts, including weekends and public holidays as required in a 24/7 contact centre environment.
• Not be participating in any other SETA-funded internship programme.

Previous customer service or call centre experience is advantageous but not compulsory. We value potential, eagerness to learn, and a genuine passion for media and customer excellence.

Competencies and Personal Attributes

Successful candidates will demonstrate:

• Mutual respect and trust through honesty and ethical conduct.
• Commitment and discipline in supporting decisions and pursuing targets.
• Open communication and effective teamwork.
• Accountability and ownership of results.
• Integrative thinking — generating ideas, drawing logical conclusions, and adapting to change.
• Emotional intelligence and social awareness.
• Strong time management and problem-solving abilities.
• A commitment to continuous learning and professional growth.

Benefits of the Y Academy / eMedia Internship Programme

• Market-related monthly stipend.
• Structured 12-month learning programme with mentorship and coaching.
• Hands-on experience in a professional contact centre supporting major media brands.
• Certificate of Completion upon successful programme finish.
• Opportunity to build a professional network in the media and broadcasting industry.
• Potential for full-time employment or further opportunities at eMedia for top-performing interns.
• Exposure to real projects that impact millions of South African viewers and subscribers.

How to Apply for the eMedia Customer Care Internship 2026

To apply, please submit the following documents:

• Updated CV with full academic record.
• Certified copy of your Matric certificate and Diploma/qualification.
• A short motivation letter (maximum 1 page) explaining why you want to join the eMedia Customer Care Internship and what you hope to achieve.

Submit your application via the official eMedia recruitment channels or the platform where this vacancy was posted. Clearly indicate Reference Number etv248 – Customer Care Agent Internship 2026 in your subject line.

Only shortlisted candidates will be contacted for interviews. If you have not heard from eMedia within 4 weeks of the closing date, please consider your application unsuccessful.

Important: This internship is 100% free. Never pay anyone to apply for this or any eMedia opportunity.

Why Choose the eMedia Customer Care Internship?

The media and customer service industries are fast-growing and offer exciting career paths. Through this MICT SETA-funded programme, you will gain practical skills that are in high demand — from handling customer queries and using CRM systems to understanding how media brands engage with their audiences. You will work in a vibrant, creative environment alongside experienced professionals who are passionate about storytelling, technology, and customer experience.

eMedia is committed to youth development and transformation. This internship not only equips you with industry-relevant skills but also gives you the confidence and network to pursue long-term opportunities in broadcasting, digital media, marketing, and customer experience management.

Whether your goal is to become a contact centre team leader, digital content specialist, or customer experience manager, the Y Academy / eMedia Internship provides the perfect foundation.

Final Thoughts

The eMedia Customer Care Agent Internship 2026 is one of the best media and customer service development programmes available in South Africa right now. With a structured curriculum, real responsibilities, and strong mentorship, it offers far more than just work experience — it offers a genuine career starting point in a dynamic industry.

Don’t miss this opportunity to join a leading media company and build a future in customer care and broadcasting. Applications are open — take the first step toward your dream career today!

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Apply now and become part of the eMedia family — where young talent shapes the future of South African media and customer experience.