Job Purpose:

To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit, and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the store’s financial performance by driving and maximizing sales through the execution of promotional activities and driving cross-selling, up-selling initiatives, and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping, and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• Assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group’s labor policy and the relevant labor model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in-store that result in a great customer experience, drive customer loyalty, and achieve club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.