Groups Agent – FlySafair Johannesburg (Head Office) 2026

Groups Agent – FlySafair Johannesburg (Head Office) 2026

Are you a friendly, professional, and highly organised individual with excellent communication skills and a passion for delivering outstanding customer service? FlySafair, one of South Africa’s leading low-cost airlines, is looking for a Groups Agent to join the Sales & Distribution team at their Head Office in Johannesburg. This permanent position offers the opportunity to coordinate group bookings, provide exceptional support to customers, and contribute to the smooth operation of group travel arrangements for one of the country’s most popular airlines.

Job Reference Number: GA0005 Position: Groups Agent Department: Sales & Distribution Location: Johannesburg (Head Office) Job Type: Permanent Salary: Market-Related Closing Date: 02 July 2026

If you are searching for Groups Agent jobs Johannesburg 2026, FlySafair vacancies, aviation customer service positions, group booking coordinator roles, or call centre jobs in airlines, this is an excellent opportunity to build a rewarding career in the dynamic aviation industry.

About FlySafair

FlySafair is a fast-growing, customer-centric low-cost carrier that has become a household name in South African aviation. Known for affordable fares, reliable service, and a fun, approachable brand, FlySafair operates a modern fleet connecting major cities across the country. The airline prides itself on putting customers first and maintaining high standards of safety, punctuality, and professionalism.

As a Groups Agent, you will be the key contact for group travel arrangements — from corporate teams and sports clubs to school groups and family reunions. You will ensure seamless booking experiences while representing the FlySafair brand with excellence.

Why Join FlySafair as a Groups Agent?

• Work for a popular and rapidly growing South African airline.
• Be part of a vibrant, energetic, and customer-focused team.
• Gain specialised experience in group travel coordination and aviation sales.
• Enjoy a competitive market-related salary with airline industry benefits.
• Receive comprehensive training on systems, products, and customer service excellence.
• Have opportunities for career progression within Sales & Distribution.
• Work in a modern head office environment with great team spirit.
• Contribute to memorable travel experiences for groups across South Africa.
• Benefit from a company that values professionalism, integrity, and employee wellbeing.
• Enjoy the excitement of working in the fast-paced aviation sector.

This role is ideal for someone who thrives in a busy environment, loves helping customers, and has a natural flair for coordination and relationship building.

Key Responsibilities

As a Groups Agent, you will manage the end-to-end process of group bookings. Your duties will include:

• Booking and coordinating group reservations for various clients.
• Answering calls, emails, and other communications from passengers and prospective passengers.
• Taking meaningful action on enquiries — providing information, making changes, assisting with lost property, special needs, or creating new bookings.
• Verifying payments, capturing passenger details, and managing group changes.
• Generating accurate group quotations and guiding clients through the booking process.
• Providing timely and courteous responses to all client communications.
• Offering feedback to management on recurrent passenger issues for root-cause resolution.
• Establishing and maintaining trust and rapport with new and existing customers.
• Building and maintaining relationships with potential group clients.
• Ensuring all group bookings comply with FlySafair policies and procedures.
• Maintaining up-to-date knowledge of FlySafair products, fares, and offerings.
• Assisting with administrative tasks and reporting as required.

You will be expected to work shifts, including weekends and public holidays, to support the 24/7 nature of airline operations.

Job Requirements

Minimum Requirements:

• Grade 12 or equivalent qualification.
• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Willingness to work shifts and overtime when required.

Advantageous:

• Previous call centre or customer service experience.
• Experience using Zendesk, Phone systems, Raddix system, and PayU.
• Knowledge of the travel or aviation industry.

Personal Attributes:

• Friendly, articulate, and professional.
• Ability to work both independently and as part of a team.
• Proactive and self-motivated.
• Excellent attention to detail and listening skills.
• Exceptional customer service and communication skills (verbal and written).
• Immaculate timekeeping and reliability.
• Positive attitude and solution-oriented mindset.
• Ability to handle pressure and remain calm under challenging situations.

What FlySafair Offers

• Market-related salary with industry benefits.
• Comprehensive training and product knowledge support.
• Opportunities for growth within the Sales & Distribution department.
• Dynamic and supportive team environment.
• Contribution to a leading low-cost airline that connects South Africa.
• Professional development and exposure to aviation operations.
• Employee wellness and recognition initiatives.

How to Apply

Applications must be submitted online via the FlySafair Careers portal using Job Reference Number GA0005. Email applications will not be accepted.

Required Documents:

• Updated CV with full employment history.
• Certified copy of your ID.
• Certified copy of your Grade 12 certificate.

Closing Date: 02 July 2026

Only shortlisted candidates will be contacted. Should no feedback be received within two (2) weeks of the closing date, please consider your application unsuccessful.

FlySafair reserves the right not to proceed with this vacancy or to appoint the selected candidate based on operational requirements. Preference will be given to members of under-represented designated groups.

Frequently Asked Questions (FAQs)

Is previous aviation experience required? No — call centre or customer service experience is preferred but not compulsory. Training will be provided.

What shift patterns are involved? You must be prepared to work shifts, including weekends and public holidays.

Is this a permanent position? Yes, this is a permanent role.

Will I receive training? Yes — comprehensive training on systems, products, and customer service standards will be given.

Is a driver’s licence required? No driver’s licence is mentioned as a requirement for this position.

Who qualifies under Employment Equity? Preference will be given to members of under-represented designated groups.

Keywords

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This Groups Agent position at FlySafair offers a fantastic blend of customer service, coordination, and sales in the exciting aviation sector. You will play a key role in ensuring group travellers have smooth and enjoyable experiences while representing a dynamic and customer-centric airline.

If you are professional, proactive, and passionate about delivering excellent service, we encourage you to apply and become part of the FlySafair team.

Apply online before 02 July 2026 and take the next step in your aviation career.

FlySafair – Fly for Less, Fly for Joy.