Customer Service Team Member – KFC 2026

Customer Service Team Member – Lotus River, Western Cape 2026 | Fast-Paced Retail Opportunity Kfc

Are you a friendly, energetic, and customer-obsessed individual who thrives in a fast-paced environment and loves delivering great service? A leading retail outlet in Lotus River, Western Cape is recruiting a Customer Service Team Member for a permanent full-time position. This role is perfect for someone who enjoys interacting with customers, processing orders efficiently, and contributing to a positive store atmosphere.

If you are searching for Customer Service Team Member jobs Lotus River 2026, Retail team member vacancies Western Cape, Entry-level customer service opportunities, Cashier and order processing jobs near Cape Town, Front of House retail careers, or Fast food / convenience store positions, this is a great opportunity to join a dynamic team and build your retail career.

About the Customer Service Team Member Role

In this hands-on position, you will be the friendly face of the store — welcoming customers, processing orders, handling payments, and ensuring a smooth and enjoyable shopping or dining experience. Your role is central to creating a positive atmosphere while maintaining high standards of service, cleanliness, and efficiency.

This permanent full-time role (8 hours per day) is ideal for someone who is reliable, quick on their feet, and passionate about customer satisfaction in a busy retail setting.

Why Join This Retail Team in Lotus River?

• Permanent full-time employment with a competitive salary (TBC – market-related).
• Work in a lively and supportive team environment.
• Gain valuable experience in customer service, order processing, and cash handling.
• Be part of a company that values growth, development, and team spirit.
• Opportunity to develop skills in sales, problem-solving, and multitasking.
• Contribute to creating positive customer experiences every day.
• Work in a convenient location with modern facilities.
• Enjoy a role that combines customer interaction with practical retail skills.
• Benefit from a company committed to employment equity and team development.
• Take pride in delivering fast, friendly, and accurate service.

Key Responsibilities

Successful candidates will be responsible for the following core duties (among others):

• Welcome customers with a friendly smile and positive attitude.
• Suggest items, specials, and promotions to enhance the customer experience.
• Handle customer complaints, queries, and concerns professionally and escalate serious issues to the manager.
• Provide great customer service with a positive and helpful attitude at all times.
• Communicate with supervisors and colleagues to ensure smooth operations.
• Use the cash register or computer to ring up orders accurately.
• Process different forms of payment including cash, debit cards, and credit cards.
• Balance the cash register, perform cash counts, and monitor cash levels.
• Bag, box, or wrap products neatly and efficiently.
• Follow company rules, ways of working, and store standards.
• Receive, verify, and unpack new stock.
• Assist customers with orders over the counter and over the phone.
• Bring orders to customers at windows, counters, or tables.
• Make sure orders are packed, labelled, and look good.
• Manage phone orders by answering calls quickly and professionally.
• Keep the front of house clean and organised during your shift.
• Maintain a high standard of personal hygiene and professionalism.

Minimum Requirements

• Matric (Grade 12).
• Experience as a Front of House, Team Member, or Cashier (advantageous).
• Must live within 15km from Lotus River.
• Clear criminal record.
• Physically fit and able to stand for long periods.
• Friendly, helpful, and customer-oriented personality.
• Basic numerical skills and ability to handle cash transactions.
• Willingness to work shifts, including weekends and public holidays.

Preferences (Advantageous)

• South African candidates.
• Candidates between 18 and 35 years old.

Application Process

To apply, you will need to complete the following assessments and questions:

Assessments Required:

• Customer Centric Potential Work Performance Assessment Battery

Questions Required:

• In which area do you currently live? (Please be specific in providing the suburb, district or city)
• Have you used a cash register or computer-based point of sale (POS) system before?
• If the register runs out of receipt paper, what should you do?
• How do you help customers with orders, both in person and on the phone?
• What is the best approach to take when a customer has a complaint about their food/order?
• How do you manage multiple tasks during busy periods?
• What steps do you take to ensure customer orders are accurate?

Start Date: ASAP Work Schedule: Shifts (8 hours per day)

Frequently Asked Questions (FAQs)

What are the working hours? 8 hours per day on a shift basis, including weekends and public holidays as needed.

Is previous experience required? Experience in a customer-facing role is advantageous but not essential.

Is this a permanent position? Yes — it is a permanent full-time role.

Does the employer support Employment Equity? Yes — the company is committed to diversity and employment equity.

Will training be provided? Yes — comprehensive training on systems, products, and customer service will be given.

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This Customer Service Team Member position in Lotus River offers a permanent full-time opportunity to join a dynamic retail team. If you are energetic, customer-focused, and ready to deliver excellent service, apply now by completing the required assessments and questions.

The employer is an equal opportunity employer and encourages applications from all suitable candidates.