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Customer Care Assistant: Witzenberg-Customer Care (REF NO. DSD 55/2024)

 

Customer Care Assistant: Witzenberg-Customer Care (REF NO. DSD 55/2024)

Salary:

  • R216 417 per annum (level 5)

Location:

  • Department of Social Development, Western Cape Government

Requirements:

  • Educational Qualification: Grade 12 (Senior Certificate or equivalent qualification)
  • Experience: Relevant customer care experience
  • Competencies:
    • Understanding of customer care and customer care surveys
    • Knowledge of social welfare services
    • Internal and external marketing and communication processes
    • Functions, programs, and projects of the Department of Social Development
    • Information in the Department of Social Development domain
    • Communication (written and verbal) skills
    • Proven computer literacy in MS Office packages
    • Sound organizing and planning skills
    • Conflict resolution skills
    • Ability to work under pressure and meet deadlines
    • Negotiation skills

Duties:

  • Provide customer service by receiving and referring clients
  • Offer dispatch call service
  • Ensure registers are signed and accurately completed
  • Facilitate complaints and escalate as necessary
  • Compile a monthly local office report on enquiries, complaints, and walk-in statistics
  • Provide information to clients about available services
  • Assist clients in accessing services from the department
  • Render general administrative support services and maintain a record system

Enquiries:

  • Ms. E Van Dyk, Tel No: (023) 814 2818

Application Process:

Note:

  • Shortlisted candidates must submit documentation for verification and attend interviews as determined by the department.
  • The selection process will be guided by the Employment Equity (EE) targets of the employing department.
  • For technical support with online applications, contact the helpline at 0861 370 214 (Monday to Friday from 08:00 to 16:00).

For further information, please visit the Western Cape Government Jobs Portal.

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