Customer Care Assistant: Witzenberg-Customer Care

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Customer Care Assistant: Witzenberg-Customer Care (REF NO. DSD 55/2024)

Salary:

Location:

Requirements:

Educational Qualification: Grade 12 (Senior Certificate or equivalent qualification)
Experience: Relevant customer care experience
Competencies:
- Understanding of customer care and customer care surveys
- Knowledge of social welfare services
- Internal and external marketing and communication processes
- Functions, programs, and projects of the Department of Social Development
- Information in the Department of Social Development domain
- Communication (written and verbal) skills
- Proven computer literacy in MS Office packages
- Sound organizing and planning skills
- Conflict resolution skills
- Ability to work under pressure and meet deadlines
- Negotiation skills

Duties:

Provide customer service by receiving and referring clients
Offer dispatch call service
Ensure registers are signed and accurately completed
Facilitate complaints and escalate as necessary
Compile a monthly local office report on enquiries, complaints, and walk-in statistics
Provide information to clients about available services
Assist clients in accessing services from the department
Render general administrative support services and maintain a record system

Enquiries:

Application Process:

Apply Online: Submit your application via the Western Cape Government Jobs Portal or Western Cape Government eRecruit Portal
Closing Date: 29 July 2024

Note:

Shortlisted candidates must submit documentation for verification and attend interviews as determined by the department.
The selection process will be guided by the Employment Equity (EE) targets of the employing department.
For technical support with online applications, contact the helpline at 0861 370 214 (Monday to Friday from 08:00 to 16:00).

For further information, please visit the Western Cape Government Jobs Portal.