UI Client Service Officer: Unemployment Insurance Fund (UIF)

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UI Client Service Officer: Unemployment Insurance Fund (UIF) – 107 Posts Available in Free State

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Join the Department of Employment and Labour as a UI Client Service Officer for the Unemployment Insurance Fund (UIF) in the Free State. With 107 job openings across various Labour Centres and Satellite Offices, this is an excellent opportunity to contribute to South Africa’s social security system while building a rewarding career in public service. Apply by 12 September 2025 to join a team committed to delivering efficient, transparent, and client-focused services to UIF applicants.

Job Details

Position: UI Client Service Officer: Unemployment Insurance Fund (UIF)
Salary: R269,499 per annum (Level 7)
Job Type: Permanent
Closing Date: 12 September 2025 at 16:00 (walk-in applications) or 00:00 (online applications)
Locations and Reference Numbers:

Phuthaditjhaba Labour Centre: HR 4/4/8/944 (8 Posts)
Petrusburg Labour Centre: HR 4/4/8/945 (6 Posts)
Kroonstad Labour Centre: HR 4/4/8/946 (8 Posts)
Ficksburg Labour Centre: HR 4/4/8/947 (7 Posts)
Botshabelo Labour Centre: HR 4/4/8/948 (5 Posts)
Thaba Nchu Satellite: HR 4/4/8/949 (8 Posts)
Zastron Labour Centre: HR 4/4/8/950 (6 Posts)
Harrismith Labour Centre: HR 4/4/8/951 (10 Posts)
Sasolburg Labour Centre: HR 4/4/8/952 (6 Posts)
Parys Satellite: HR 4/4/8/953 (8 Posts)
Virginia Satellite: HR 4/4/8/954 (5 Posts)
Bethlehem Labour Centre: HR 4/4/8/955 (4 Posts)
Reitz Labour Centre: HR 4/4/8/956 (12 Posts)
Provincial Office, Free State: HR 4/4/8/957 (14 Posts)

Job Description

As a UI Client Service Officer for the UIF, you will play a critical role in supporting South African workers by ensuring the efficient processing of UIF benefit applications. Your responsibilities will include:

Screening Services: Conduct initial assessments of UIF benefit applications to ensure compliance with regulations.
Processing Applications: Accurately process applications for unemployment, maternity, illness, adoption, and dependent benefits.
Payment Registration: Register payment continuation forms to facilitate timely disbursements.
Administrative Support: Perform administrative tasks to support seamless service delivery, adhering to the Batho Pele Principles.

This role is perfect for empathetic, organized, and detail-oriented individuals passionate about public service and social justice.

Requirements

Educational Qualification:

Grade 12/Senior Certificate.

Knowledge:

Unemployment Insurance Act and Regulations
Unemployment Insurance Contributions Act
Public Financial Management Act (PFMA)
Protection of Personal Information Act (POPIA)
Treasury Regulations
Batho Pele Principles
Department of Labour and UIF Policies, Procedures, Vision, Mission, and Values
Customer Care Principles

Skills:

Interviewing and communication (verbal and written)
Computer literacy (MS Office, email systems)
Listening and analytical skills
Customer relations and telephone etiquette
Time management and interpersonal skills
On-the-job training in operational systems

Experience: No prior work experience required, making this an excellent opportunity for first-time job seekers.

Application Process

To apply, submit the following documents:

A completed and signed new Z83 application form (available at www.gov.za/documents).
- Complete Sections A, B, C, and D in full.
- Sections E, F, and G may refer to your CV, but the question in Part F regarding conditions preventing re-appointment must be answered and signed.
An updated comprehensive CV detailing any previous experience (if applicable).
Combine the Z83 form and CV into a single PDF document (JPEGs will not be accepted).
Include the correct job title and reference number in the subject line of your email or on your application.

Submission Method:

Walk-in Applications: Deliver to Chief Director: Provincial Operations, Private Bag X522, Bloemfontein, 9300, or hand deliver at Laboria House, 43 Charlotte Maxeke Street, Bloemfontein by 16:00 on 12 September 2025.
Online Applications: Email to jobs-fs11@labour.gov.za by 00:00 on 12 September 2025.

For Attention: Sub-directorate: Human Resources Operations, Free State

Enquiries:

Botshabelo/Thaba Nchu: Mr MJ Ngono, Tel: (051) 933 2299
Bethlehem/Virginia: Mr T Moholi, Tel: (051) 303 5293
Sasolburg/Parys: Ms Lelope, Tel: (051) 970 3200
Phuthaditjhaba/Ficksburg: Mr A Kutuka, Tel: (058) 713 0373
Petrusburg: Mr D Namane, Tel: (053) 574 0932
Kroonstad: Mr S Malope, Tel: (056) 215 1812
Zastron: Mr C Van Niekerk, Tel: (051) 673 1471
Harrismith: Ms T Mvelase, Tel: (058) 623 2977
Virginia: Mr E Qhalane, Tel: (057) 391 0200
Provincial Office: Ms N Zama, Tel: (051) 505 6276

Important Notes

Application Requirements: Only applications using the new Z83 form will be considered. Ensure all sections are completed, initialed, and signed. Failure to comply will result in disqualification.
Document Submission: Only shortlisted candidates will be required to submit certified copies of qualifications and other documents, which must align with the advert’s requirements.
Non-RSA Citizens: If shortlisted, foreign qualifications must be accompanied by an evaluation report from the South African Qualification Authority (SAQA).
Suitability Checks: Shortlisted candidates will undergo personnel suitability checks, including criminal record, citizenship, credit, qualification, and employment verification.
POPIA Compliance: By applying, you consent to the collection and processing of your personal information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used solely for this recruitment process and will not be shared with third parties unless required by law.
Response Timeline: If you do not hear back within eight weeks after the closing date, consider your application unsuccessful.
Equity Commitment: The Department of Employment and Labour is committed to promoting equity (race, gender, and disability) through its Employment Equity Plan.

Why Join the Department of Employment and Labour?

These UI Client Service Officer positions offer:

Stable Employment: Secure a permanent role in the public sector with a competitive salary.
Career Growth: Gain valuable experience in administration, customer service, and UIF processes.
Community Impact: Make a meaningful difference by supporting South Africans during times of unemployment, maternity, illness, or loss.
Inclusive Workplace: Join an organization dedicated to equity and representivity, aligned with the Batho Pele Principles.

Apply today and contribute to a stronger, more equitable South African labour system!

Keywords: UI Client Service Officer, Unemployment Insurance Fund, UIF jobs 2025, Department of Employment and Labour, Free State jobs, government jobs South Africa, public service careers, Batho Pele Principles, UIF application process, Matric jobs.

For more information, visit www.labour.gov.za or contact the relevant Labour Centre.

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