Spread the love

KFC Hiring Now Upload Your Cv to Get Hired 2023

We are part of Yum! Brands that are focused on building KFC, Pizza Hut, Taco Bell, and The Habit Burger Grill to be the world’s most loved, trusted, and fastest-growing restaurant brands.

KFC Africa is a pan-Africa business with a presence across 22 markets in sub-Saharan Africa. We employ 35 000 people across all our restaurants and support centers.

As a global company that serves millions of consumers at 50,000 restaurants across more than 150 countries and territories, we aim to make the world better by acting responsibly with respect to food, the planet, and people.

Our vision is to paint Africa red, so we’re always on the lookout for great talent to help us make the world’s most loved fried chicken brand to as many locations across this continent.

Customer Facing Team Member

Job Ref #:CSTMMonument2021

Industry:Part Time No Experience Needed

Job Type:Permanent

Salary: Market-Related


To provide excellent service to customers and to expedite KFC products in an efficient, friendly, and courteous manner while maintaining a clean and tidy work area

– Approach and treat the customer in a courteous, friendly, and efficient manner as laid down in the Service Section of the KFC Manual

– Prepare products using approved KFC procedures

– Monitor product quality by checking and acting upon expiration dates and times for products

– Ensure the correct use of product holding equipment in respect of holding times and temperatures

– Keep the Customer Service Area and Front Counter clean and tidy

– Follow all cash handling procedures as per Company Standards

– Deal with customer complaints as per KFC procedures and bring any customer complaints to the manager’s attention

– Adhere to Yum’s cultural principles

– Be obsessed with Customer Service by achieving standard audit results and wowing our customers on every shift

– Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor

Upload your cv here



Shift Supervisor @ KFC– Cape Flats Area


RF-35is the job reference number.
Type of Position:Permanent X1

Salary:Market Dependent


Provide effective supervision of team members in terms of product, administration, hygiene, maintenance, customer service, labor utilization, and employee relations policies, procedures, and standards, and relieve the Restaurant Manager (RM) as necessary.


-Assist the Restaurant General Manager (RGM) in meeting CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service) standards by ensuring that all staff is focused on surpassing customer expectations.

-Manage shifts in line with Company rules and procedures, including guiding staff activities to maximize sales, operational efficiency, and profitability.

-Assign duties to each person on shift and keep track of their performance.

-Ensure that all personnel adheres to proper maintenance procedures in line with the specified maintenance roster, and notify the RGM of any repairs or maintenance that are necessary.

-Ensure that all workers on all shifts under supervision maintain controls and procedures to preserve the safety and security of employees, customers, property, and corporate cash.

-Report to the RGM/RM any staff relations, customer service, or health inspection concerns that are likely to have an impact on the restaurant’s operation.

-Assist the RGM/RM in implementing restaurant training programs for personnel to maximize performance and career prospects.

-As a role model and leader, you must support and exhibit all business culture initiatives and concepts.

-Drive culture in the restaurant by encouraging and creating involvement via the implementation of all Culture initiatives.



-Outstanding mastery of the English language

-Excellent communication abilities


-Strong numeracy abilities

-A basic grasp of financial data

Knowledge of computers

-Intermediate knowledge of Microsoft Office (Teams, Excel, Word)


Orientation of Visitors

-Capacity to focus and attain service levels that meet the highest client expectations.


-Capability to build followers with clear and easy instructions, demonstrations, and explanations, as well as systematic exposure to planned but progressively difficult activities.

Delegate and monitor

-The ability to assign certain activities, rather than taking charge of all tasks, and to perform follow-up control and/or coaching steps as needed.

A desire for excellence

-Capacity to focus on and accomplish service levels that meet the highest client demands

Feedback and listening

-To clearly and objectively listen to and comprehend what has been heard, and to give positive, useful, and constructive feedback to the team.

Dependability and accountability

-The ability and aptitude to accept responsibility for one’s conduct; others may rely on you, and you are loyal and faithful.

Personnel Development

-Capability to recognize people’s developmental requirements

Organizing and planning

-The ability to plan the availability and distribution of resources, the use of control systems, and the delegation and coordination of individual and group responsibilities and obligations.

-To plan, prioritize, and systematize the action under the available resources.

delegate and monitor

-The ability to assign certain activities, rather than taking charge of all tasks, and to perform follow-up control and/or coaching steps as needed.


-Shows “BELIEF IN PEOPLE” by treating each member of their team fairly and respectfully.

-Recognizing CHAMPS is commonly used by team members, and it promotes them to identify one another.

-Team members should be coached, supported, and trained to accomplish their tasks properly.

-Assist the RGM/RM in utilizing Team Member input, such as the Voice of Champions, to enhance restaurant performance.

-Shows “TEAMWORK” by assisting Team Members with their tasks, cross-training them, and efficiently addressing their problems.

-Assist the RGM/RM in hiring, developing, and promoting Team members.

-Assists in the administration of progressive punishment when appropriate, and assures adherence to all statutory rules and internal Company policies and procedures.

-Encourage positive teamwork by all Brand culture goals and concepts.

-Assist the RGM in ensuring that all employees receive a thorough induction.

-Ensure that all restaurant employees are adequately trained in all elements of safety.

-Ensure that the workforce is successfully rostered to positions by the labor schedules.

-Assist the Restaurant General Manager (RGM) and Restaurant Manager (RM) in ensuring that all new employees receive a thorough induction and are properly educated to fulfill the responsibilities given to them.

-Assist the Restaurant General Manager (RGM) and Assistant Restaurant Manager (ARM) in developing the weekly labor schedule to ensure that all shifts are adequately staffed and that labor expenditures are within budget.


-Drives CUSTOMER MANIA by serving as a role model and training Team Members about compliance requirements.

-Constantly advise and coach Team Members on how to offer CUSTOMER MANIA.

-Shows leadership by tackling client complaints on the spot and assisting Team Members in resolving customer concerns.

-Complete all Compliance evaluations and actions to guarantee issue resolution and continuous improvement.

-Exhibits a feeling of urgency to achieve client pleasure.

-Ensure that Team members are focused on surpassing customer expectations for CHAMPS to meet needed Compliance requirements (cleanliness, hospitality, accuracy, maintenance, product, and speed of service)

-Handle client complaints properly to secure repeat business and surpass consumer expectations.

-Ensures that the appropriate volume of product is prepared to match the level of business and that the product projection tools are kept up to date.

-Ensures that the appropriate quantity of supplies is ordered, deliveries are verified, and stock levels are maintained on a daily and weekly basis, with any inconsistencies thoroughly examined and reported to the RGM/RM.

-Ensures that the Store Compliance check-up is conducted throughout each shift and that any necessary corrective action is implemented.

-Correctly handles client concerns and submits any major issues to the restaurant’s general manager.

Sales & Profits

-Assist the RGM/RM in successfully communicating profit targets and BSC (balanced scorecard) outcomes to Team Members.

-Ensure that cash handling and restaurant banking processes are followed and that the cash register and equipment are properly maintained.

-Ensure that all restaurant resources, including labor, goods, supplies, and equipment, are at optimal levels to reduce additional expenses associated with fluctuating company volumes.

-Maximize restaurant profit performance by keeping track of the cost of sales, labor costs, and controllable expenses to ensure they are by the goals you’ve established.

-Report cost and spending variances and develop a plan of action to correct them.

-Ensure that the appropriate quantities of goods are ordered, that delivery is verified, and that stock levels are maintained.

-Ensure that each shift’s food, labor, and semi-variable criteria are met.

-Communicate restaurant sales objectives to Team Members to meet sales targets.

-Identify sales hurdles and opportunities, and coach and support Team Members in meeting the shift’s goals.

-Inform Team Members regularly about relevant marketing activities and product promotions.

-Assist the RGM/RM in forecasting restaurant needs and determining scheduling/labor requirements.

-Make certain that Team Members recommend selling and upselling.

-Assure that Team Members follow and carry out Local Store Marketing (LSM) efforts.



-Strong literacy abilities

-High personal standards

-The position necessitates working on weekends and during the holiday season.

-Commercial prowess and business understanding are required.

-Strong coaching abilities that may produce achievements collaboratively through the team

-Analytical skills must be demonstrated.

-Excellent organizational abilities

-Member of a team

-Excellent time management and planning skills

-Feeling of immediacy





-The ideal applicant will have the following qualifications and skills:

-Minimum qualifications are necessary.

-Grade 12 or a comparable qualification


Fundamental Requirements


-Supervisory level experience is required, with a minimum of two years in the fast-food business.

-Due to the nature of the sector, you must be able to work shifts, public holidays, and weekends.

-Reliability, honesty, and hard work are required, as well as contactable references.

-South African ID is required.

-Must be reachable 24 hours a day, seven days a week through a dependable cell phone.

-There is no criminal record.



Leave a Reply

Your email address will not be published. Required fields are marked *