Clover Call Centre Learnership
Job Details
- Closing Date: July 16, 2024
- Reference Number: CLO240704-3
- Job Title: Learner: CSC (Customer Service Centre)
- Job Type: Learnership
- Department: Customer Service Centre
- Number of Positions: 25
- Location: Constantia Park, Roodepoort, Gauteng, South Africa
- Required Education Level: Grade 12 | National Certificate
- Job Category: Customer Service
Job Advert Summary
Clover is seeking new talent to join its Call Centre Learnership program. Successful applicants will work at Clover’s Call Centre in Constantia Park, Roodepoort, and attend prescribed classes. By the end of the learnership, participants will have achieved an NQF qualification and gained valuable experience in a world-class Call Centre environment.
Preference: Applicants from the West Rand surrounding areas are encouraged to apply, and persons with a disability are especially encouraged.
Requirements
- Education: Grade 12 or equivalent NQF4
- Completion Period: Grade 12/Matric completed in the past 5 years (2019-2023)
- Grades: Average of 60% for English and Maths or Maths Literacy
- Skills: Computer literacy (Advanced)
- Employment Status: Currently unemployed
- Experience: Must not have participated in a learnership before
Competencies
- Proactive and action-oriented
- Honest and consistent
- Maintains high standards
- Effective interpersonal skills
- Commitment and motivation
- Collaborative
- Customer-oriented
- Effective communication
- Numerical skills
Duties and Responsibilities
- Customer Service: Provide a high level of customer service, handle inbound and outbound interactions, and resolve queries and complaints through relevant stakeholders.
- Order Management: Capture and confirm customer orders accurately and timely, inform customers of accounts on hold, and sell Clover and Principal products.
- Teamwork: Promote teamwork, assist team members, support team values, participate in team meetings, and manage visual information.
Policy
Clover is committed to Employment Equity and Transformation. Preference will be given to employees from designated groups. If a candidate is not contacted by a Clover recruiter within 4 weeks of applying, they should consider their application unsuccessful.
Application
Interested candidates can apply here.
Ensure to apply before the closing date on July 16, 2024.
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