Client Service Officer: Assessor Jobs in Eastern Cape (X7 Posts)

Client Service Officer: Assessor Jobs in Eastern Cape (X7 Posts) | UIF | Government Careers 2026

Are you a customer-focused, reliable individual with a Grade 12 qualification and a passion for helping people? The Department of Employment and Labour is offering an excellent entry-level government opportunity for Client Service Officers: Assessors (X7 posts) based in the Kariega Labour Centre but stationed at various satellite offices across the Eastern Cape.

This is a re-advertisement – candidates who applied previously are strongly encouraged to re-apply.

POST 14/23 : CLIENT SERVICE OFFICER: ASSESSOR (X7 POSTS)

Salary: R280 278 per annum (Level 07)

Reference Numbers:

• Joubertina Satellite Office: HR/4/4/10/01
• Louterwater Satellite Office: HR/4/9/10/02
• Misgund Satellite Office: HR/4/4/10/03
• Hankey Satellite Office: HR/4/4/10/04
• Patensie Satellite Office: HR/4/4/10/05
• Jeffreys Bay Satellite Office: HR/4/4/10/06
• Humansdorp Satellite Office: HR/4/4/10/07

These permanent positions offer stable government employment, competitive benefits, and the meaningful opportunity to assist South African workers with Unemployment Insurance Fund (UIF) claims and services.

About the Department of Employment and Labour

The Department of Employment and Labour plays a vital role in South Africa’s labour market by protecting workers’ rights, facilitating employment services, and administering the Unemployment Insurance Fund (UIF). The UIF provides critical financial relief to workers who lose their jobs, supporting families during difficult times and contributing to economic stability.

As a Client Service Officer: Assessor, you will be the face of the department at satellite offices. You will directly help unemployed individuals navigate the UIF system, process benefits, and ensure efficient service delivery in line with Batho Pele principles. These roles are ideal for people who enjoy working with the public, have strong administrative skills, and want to build a long-term career in public service.

The Eastern Cape satellite offices (Joubertina, Louterwater, Misgund, Hankey, Patensie, Jeffreys Bay, and Humansdorp) serve local communities in the Sarah Baartman District. Working in these areas allows you to make a real difference in smaller towns while enjoying the support of the main Kariega Labour Centre.

Why Apply for These Client Service Officer Positions?

• No prior experience required – perfect for graduates or individuals starting their public service career.
• Competitive salary at Level 07 with annual increases.
• Clear career progression opportunities within the Department of Labour and UIF.
• Exposure to important legislation and administrative systems.
• Contribution to social security and helping fellow South Africans.
• Employment Equity Target: Preference will be given to White Males.

Detailed Duties and Responsibilities

As a Client Service Officer: Assessor, your core responsibilities will include:

• Providing professional screening services to clients visiting the labour centre or satellite office.
• Processing applications for Unemployment Insurance Fund (UIF) benefits accurately and efficiently.
• Registering payment continuation forms and updating client records.
• Performing general administrative functions related to UIF claims.
• Verifying documentation and ensuring compliance with the Unemployment Insurance Act and Unemployment Insurance Contributions Act.
• Conducting client interviews and capturing information on operational systems.
• Handling enquiries telephonically and in person with excellent customer service.
• Maintaining confidentiality of personal information in line with POPIA.
• Managing conflict situations calmly and professionally.
• Ensuring all processes meet departmental policies, PFMA, Treasury Regulations, and UIF guidelines.
• Participating in on-the-job training and continuous learning of new systems and procedures.
• Contributing to daily, weekly, and monthly reporting as required.
• Maintaining high standards of record keeping and filing.

You will work directly with members of the public who rely on timely UIF payouts, so accuracy, empathy, and attention to detail are essential.

Requirements for the Client Service Officer Role

Minimum Requirements:

• Grade 12 / Senior Certificate or equivalent qualification.
• No work experience required – full training will be provided.

Knowledge Required:

• Unemployment Insurance Act and Regulations.
• Unemployment Insurance Contributions Act.
• Public Financial Management Act (PFMA).
• Protection of Personal Information Act (POPIA).
• Department of Labour and UIF policies and procedures.
• Treasury Regulations.
• Batho Pele Principles.
• Departmental vision, mission, and values.

Key Skills:

• Strong interpersonal and communication skills (verbal and written).
• Excellent telephone etiquette.
• Interviewing and listening skills.
• Computer literacy (especially MS Office and departmental systems).
• Conflict management and problem-solving abilities.
• Time management and analytical skills.
• Ability to interpret legislation and apply it correctly.
• Customer relations and customer service orientation.

The ideal candidate is professional, patient, organised, and committed to high-quality public service.

What the Department Offers

• Attractive annual package of R280 278.
• 13th cheque (service bonus).
• Medical aid subsidy.
• Pension / Government Employees Pension Fund (GEPF) with employer contributions.
• Generous leave entitlements.
• Opportunities for further training and skills development.
• Structured working environment with clear policies and support.
• Job security as a permanent public servant.

How to Apply for These UIF Assessor Positions

Applications must be submitted to the Kariega Labour Centre.

Submission Options:

• Post: Deputy Director: Labour Centre Operations, P.O. Box 562, Kariega, 6230
• Hand delivery: 15A Chase Street, Kariega, 6230
• Email: JobsECUHG@labour.gov.za

Please include:

• Completed latest Z83 application form.
• Detailed CV.
• Certified copies of ID document and Grade 12 certificate (and any additional qualifications).

Enquiries: Ms W Koba Tel: (041) 995 7047

Important Notes:

• Only shortlisted candidates will be contacted.
• The department reserves the right not to fill these posts.
• Preference will be given to White Male candidates in support of Employment Equity targets.

Frequently Asked Questions (FAQs)

Is experience really not needed? Correct – Grade 12 is the minimum requirement. Comprehensive on-the-job training will be provided.

Where will I actually work? You will be stationed full-time at one of the satellite offices (Joubertina, Louterwater, Misgund, Hankey, Patensie, Jeffreys Bay, or Humansdorp) but linked to the Kariega Labour Centre.

What are the working hours? Standard public service hours, with occasional flexibility depending on service demands.

Are these permanent positions? Yes, subject to successful completion of the probation period.

Can I choose which satellite office I prefer? You may indicate your preference in your application, but the department will make final placements based on operational needs.

Who has preference under EE targets? White Males are given preference for these posts.

Keywords

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This detailed, easy-to-read job post highlights the opportunity while providing all official information clearly. It is optimised for search engines and designed to attract suitable applicants from the Eastern Cape region.