African Bank is hiring people with grade 12 (2024)
Job Opportunity: Sales Consultant
Company: African Bank
Location: Brakpan
Sector/Job Category: Clerks
Job Type: Permanent
Job Description:
1 – Sales Focus:
- Achieve customer growth, revenue, and collections targets as defined by the bank.
- Meet and exceed individual activity metrics for all product lines.
- Execute the Bank’s sales strategy for Product & Value Added Services.
- Conduct outbound calling to target both existing and prospective customers.
- Convert sales opportunities received through various channels.
- Establish and maintain business relationships with customers.
- Participate in cross-selling bank products.
- Maintain detailed tracking of pipeline management and prospect data.
- Conduct financial needs analysis and make needs-based sales.
- Adhere to supervision requirements for all financial products.
- Prepare and present weekly, monthly, and quarterly reports to management.
- Ensure effective Cash Management, CAM Management, and Credit Card Administration & Fulfillment.
- Take accountability for personal results.
2 – Marketing Focus:
- Stay updated on products, competitive activities, and advertising trends.
- Identify referral opportunities.
- Generate new business through marketing activities and promotions.
- Participate in community events to increase business opportunities.
3 – Risk & Compliance Focus:
- Complete product applications accurately and timely to mitigate risk.
- Comply with all policies/procedures related to customer interactions.
- Ensure compliance with regulatory requirements and the Bank’s policies.
- Report incidents and instances required in terms of regulatory requirements.
- Report fraudulent behavior incidents via the correct channels.
- Execute a “zero defect” prerogative in terms of Deal Quality and Capturing of Income & Expenses Error Rate.
- Ensure compliance with FAIS journey parameters and guidelines.
4 – Customer Service:
- Ensure compliance with the Bank’s Customer Service Standard and relevant legislation.
- Uphold TCF principles.
- Assist team members in enhancing their ability to engage with customers.
- Satisfy all customers’ financial needs and help them succeed financially.
5 – Training & Development:
- Participate in ongoing sales/service development training.
- Complete all product and services training initiatives.
- Complete risk and compliance training initiatives.
6 – Operational Activities:
- Ensure compliance with security and safety procedures within the branch.
- Perform other administrative duties as required by Management.
Requirements:
Essential:
- Matric / Grade 12 / National Senior Certificate.
Preferred:
- Maths and Accounting.
Experience:
- 1 year general banking experience.
Skills:
- Administrative procedures and systems.
- Banking knowledge.
- Data analysis.
- Microsoft Office.
- Business writing skills.
- Product Knowledge.
Behavioural Competencies:
- Applied Learning.
- Building Customer Loyalty.
- Communication.
- Collaborating.
- Planning and Organizing.
- Quality Orientation.