NPO Help Desk Officer Opportunity (5 Posts)

NPO Help Desk Officer Opportunity (5 Posts) at Department of Social Development

Reference Number: D1/D/2025
Location: HSRC Building, Pretoria, Gauteng
Salary: R228,321 per annum (Level 5)
Job Type: Permanent
Closing Date: 1 August 2025 at 23:59

Join the Department of Social Development as an NPO Help Desk Officer

The Department of Social Development (DSD) is seeking five dedicated NPO Help Desk Officers to join our Community Development team at the HSRC Building in Pretoria. As a key player in South Africa’s social development landscape, the DSD is committed to advancing social justice and supporting non-profit organisations (NPOs) to uplift communities. If you have a Grade 12 certificate, excellent communication skills, and a passion for customer service, apply now to make a meaningful impact by supporting NPOs across the country!

Job Overview

As an NPO Help Desk Officer, you will provide essential support to non-profit organisations by addressing queries, offering guidance, and facilitating outreach programmes. This permanent role, based in Pretoria, requires a strong understanding of NPO-related legislation, excellent problem-solving skills, and a customer-focused approach. You will play a critical role in ensuring NPOs receive the information and assistance they need to operate effectively, contributing to the DSD’s mission of fostering sustainable community development.

Key Responsibilities

• NPO Support Services:

  • Provide accurate information, guidance, and feedback to NPOs on registration, compliance, and operational matters.

  • Handle NPO queries and complaints promptly and professionally, ensuring high-quality customer service.

• Outreach Programmes:

  • Deliver off-site support during NPO outreach initiatives, engaging with organisations and stakeholders in various communities.

  • Facilitate workshops or information sessions to promote NPO compliance and best practices.

• Administrative Duties:

  • Prepare reports on help desk activities, including query resolution and outreach outcomes.

  • Maintain accurate records of interactions with NPOs, ensuring confidentiality and compliance with POPIA and PAIA.

• Customer Engagement:

  • Build positive relationships with NPO representatives, demonstrating empathy and patience.

  • Uphold Batho Pele Principles to ensure a client-oriented and customer-focused service delivery.

Requirements

• Education: Grade 12 certificate or equivalent (NQF Level 4).

• Knowledge:

  • Public Service Act and Regulations.

  • NPO Act, Regulations, Policies, and Guidelines.

  • Companies Act and Trust Properties Control Act.

  • Batho Pele Principles.

  • Protection of Personal Information Act (POPIA) and Promotion of Access to Information Act (PAIA).

  • NPO Codes of Good Practice.

• Skills and Competencies:

  • Proficiency in at least two official South African languages (verbal and written).

  • Computer literacy (MS Office: Word, Excel, Outlook).

  • Strong time management and problem-solving skills.

  • Excellent communication and listening skills.

  • Client orientation and customer focus.

  • Report writing and administrative skills.

• Attributes:

  • Patience and empathy in dealing with diverse stakeholders.

  • Accuracy and attention to detail in handling queries and documentation.

  • Ability to work under pressure, both independently and in a team.

  • Friendly, trustworthy, and committed to maintaining confidentiality.

Why Join the Department of Social Development?

The DSD is a cornerstone of South Africa’s efforts to promote social welfare and community empowerment. By joining our team, you’ll enjoy:

• Competitive Salary: R228,321 per annum, with a performance agreement.

• Stable Employment: Permanent position with a 12-month probation period.

• Meaningful Impact: Support NPOs to drive community development and social justice.

• Inclusive Workplace: Commitment to Employment Equity, prioritizing designated groups (Black, women, people with disabilities).

• Professional Growth: Opportunities to develop skills in customer service, administration, and NPO governance.

Application Process

To apply for the NPO Help Desk Officer positions, follow these steps:

1. Prepare Your Application:

   • Complete the new Z83 application form (effective from 1 January 2021), available at www.dpsa.gov.za/vacancies. Ensure all sections, including Part F, are fully completed.

   • Include a detailed CV with a description of your duties and contact details of two referees.

   • Quote the reference number D1/D/2025 on your application.

   • Certified copies of your South African ID and Grade 12 certificate are required only if shortlisted (not older than 6 months).

2. Submit Your Application:

   • Email: Send to e-recruit.NHD@dsd.gov.za for the attention of Mr S Boshielo.

   • Postal: The Director-General, Department of Social Development, Private Bag X901, Pretoria, 0001.

   • Hand Delivery: HSRC Building, 134 Pretorius Street, Pretoria (sign the application register book as proof of submission).

3. Note:

   • Applications must be submitted by 1 August 2025 at 23:59.

   • Submit a separate application for each position if applying for multiple roles.

   • Shortlisted candidates will undergo:

     • Personnel suitability checks (criminal record, citizenship, qualification, and financial/asset verification).

     • A security clearance process.

     • A competency assessment for Levels 2–12 posts.

   • Failure to use the new Z83 form or submit required documents will result in disqualification.

   • Only shortlisted candidates will be contacted. If you do not hear back within three months, consider your application unsuccessful.

   • Foreign qualifications must be evaluated by the South African Qualification Authority (SAQA) before the interview.

   • The DSD reserves the right to cancel or not fill advertised vacancies.

Enquiries

Contact Mr R Nemutanzhela at Tel: (012) 312 7692 or email e-recruit.NHD@dsd.gov.za for additional information.

Additional Information

• Employment Equity: The DSD prioritizes candidates from designated groups (Black, women, people with disabilities) to meet its Employment Equity objectives, in line with the Public Service Amendment Regulations, 2023. Reasonable accommodation is provided for people with disabilities.

• Probation Period: Successful candidates will serve a 12-month probation period and sign an annual performance agreement.

• Company Legacy: The DSD is dedicated to social transformation, supporting NPOs to deliver impactful community services across South Africa.

Apply now to join the Department of Social Development as an NPO Help Desk Officer and contribute to empowering non-profit organisations in Pretoria! Submit your application via e-recruit.NHD@dsd.gov.za or the specified postal/hand-delivery addresses.

Disclaimer: Verify all details on the official DSD or DPSA websites (www.dsd.gov.za, www.dpsa.gov.za). Beware of scams requesting payment for applications.

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