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Client Service Officer: Unemployment Insurance Fund (UIF) – 58 Posts Available in KwaZulu-Natal

Join the Department of Employment and Labour as a Client Service Officer for the Unemployment Insurance Fund (UIF) in KwaZulu-Natal. With 58 job openings across various Labour Centres and Satellite Offices, this is a fantastic opportunity to contribute to South Africa’s social security system while advancing your career in public service. Apply by 12 September 2025 and become part of a team dedicated to delivering efficient, transparent, and empathetic service to UIF applicants.

Client Service Officer: Unemployment Insurance Fund (UIF) – 58 Posts Available in KwaZulu-Natal

Job Details

Position: Client Service Officer: Unemployment Insurance Fund (UIF)
Salary: R269,499 per annum (Level 7)
Job Type: Permanent
Closing Date: 12 September 2025 at 16:00 (walk-in applications) or 00:00 (online applications)
Locations and Reference Numbers:

  • Chatsworth Satellite Office: HR4/4/5/61 (5 Posts)

  • Dundee Labour Centre: HR4/4/5/60 (6 Posts)

  • Estcourt Labour Centre: HR4/4/5/62 (2 Posts)

  • Kokstad Labour Centre: HR4/4/5/63 (7 Posts)

  • Ladysmith Labour Centre: HR4/4/5/64 (4 Posts)

  • Newcastle Labour Centre: HR4/4/5/65 (4 Posts)

  • Pinetown Labour Centre: HR4/4/5/67 (6 Posts)

  • Prospecton Labour Centre: HR4/4/5/78 (2 Posts)

  • Richmond Labour Centre: HR4/4/5/68 (1 Post)

  • Stanger Labour Centre: HR4/4/5/69 (1 Post)

  • Ulundi Labour Centre: HR4/4/5/70 (1 Post)

  • Jozini Satellite Office: HR4/4/5/71 (6 Posts)

  • Verulam Labour Centre: HR4/4/5/72 (4 Posts)

  • Phoenix Satellite Office: HR4/4/5/73 (4 Posts)

  • Vryheid Labour Centre: HR4/4/5/74 (5 Posts)

Job Description

As a Client Service Officer for the UIF, you will play a vital role in supporting South African workers by ensuring the efficient processing of UIF benefit applications. Your responsibilities will include:

  • Screening Services: Conduct initial assessments of UIF benefit applications to ensure compliance with regulations.

  • Processing Applications: Accurately process applications for unemployment, maternity, illness, adoption, and dependent benefits.

  • Payment Registration: Register payment continuation forms to facilitate timely disbursements.

  • Administrative Support: Perform administrative tasks to support seamless service delivery, adhering to the Batho Pele Principles.

This role is ideal for empathetic, organized, and detail-oriented individuals passionate about public service and social justice.

Requirements

Educational Qualification:

  • Matric/Grade 12 or Senior Certificate.

Knowledge:

  • Unemployment Insurance Act and Regulations

  • Unemployment Insurance Contributions Act

  • Public Financial Management Act (PFMA)

  • Protection of Personal Information Act (POPIA)

  • Treasury Regulations

  • Batho Pele Principles

  • Department of Labour and UIF Policies, Procedures, Vision, Mission, and Values

  • Customer Care Principles

Skills:

  • Interviewing and communication (verbal and written)

  • Computer literacy (MS Office, email systems)

  • Listening and analytical skills

  • Interpretation of UIF legislation

  • Conflict management and time management

  • Customer relations and telephone etiquette

  • Interpersonal skills

  • On-the-job training in operational systems

Experience: No prior work experience required, making this an excellent opportunity for first-time job seekers.

Application Process

To apply, submit the following documents:

  1. A completed and signed new Z83 application form (available at www.gov.za/documents).

    • Complete Sections A, B, C, and D in full.

    • Sections E, F, and G may refer to your CV, but the question in Part F regarding conditions preventing re-appointment must be answered and signed.

  2. An updated comprehensive CV detailing any previous experience (if applicable).

  3. Combine the Z83 form and CV into a single PDF document (JPEGs will not be accepted).

  4. Include the correct job title and reference number in the subject line of your email or on your application.

Submission Methods:

  • Walk-in Applications: Deliver to the relevant Labour Centre or Satellite Office by 16:00 on 12 September 2025.

  • Online Applications: Email to the designated address for your preferred location by 00:00 on 12 September 2025.

Submission Addresses:

  • Chatsworth Satellite Office: PO Box 343, Umbongothwini 4120 or hand deliver at N3 Prospecton Place, Prospecton. Email: Jobs-KZN17@Labour.gov.za

  • Dundee Labour Centre: PO Box 445, Dundee, 3000 or hand deliver at 63 Victoria Street, Dundee. Email: Jobs-KZN4@Labour.gov.za

  • Estcourt Labour Centre: PO Box 449, Estcourt, 3310 or hand deliver at 75 Phillip Street, Estcourt. Email: Jobs-KZN18@Labour.gov.za

  • Kokstad Labour Centre: PO Box 260, Kokstad, 4700 or hand deliver at 59 Hope Street, Kokstad. Email: Jobs-KZN1@Labour.gov.za

  • Ladysmith Labour Centre: Private Bag X9925, Ladysmith, 3370 or hand deliver at 35 Keate Street, Ladysmith. Email: Jobs-KZN5@Labour.gov.za

  • Newcastle Labour Centre: Private Bag X9925, Newcastle 3370 or hand deliver at 29 Scott Street, Newcastle 2940. Email: Jobs-KZN20@Labour.gov.za

  • Pinetown Labour Centre: PO Box 1025, Pinetown, 3610 or hand deliver at 49 Kings Road, Pinetown. Email: Jobs-KZN11@Labour.gov.za

  • Prospecton Labour Centre: PO Box 343, Umbongothwini 4120 or hand deliver at N3 Prospecton Place, Prospecton. Email: Jobs-KZN17@Labour.gov.za

  • Richmond Labour Centre: PO Box 852, Richmond 3780 or hand deliver at 60 Shepstone Street, Richmond. Email: Jobs-KZN2@Labour.gov.za

  • Stanger Labour Centre: PO Box 138, Stanger 4450 or hand deliver at 12 Cator Street, Stanger. Email: Jobs-KZN10@Labour.gov.za

  • Ulundi Labour Centre: Private Bag X56, Ulundi 3838 or hand deliver at Unit A Wombe Street, Ulundi. Email: Jobs-KZN3@Labour.gov.za

  • Jozini Satellite Office: Private Bag X56, Ulundi 3838 or hand deliver at Unit A Wombe Street, Ulundi. Email: Jobs-KZN3@Labour.gov.za

  • Verulam Labour Centre: PO Box 1144, Verulam or hand deliver at 13 Wick Street, Verulam. Email: Jobs-KZN25@Labour.gov.za

  • Phoenix Satellite Office: PO Box 1144, Verulam or hand deliver at 13 Wick Street, Verulam. Email: Jobs-KZN25@Labour.gov.za

  • Vryheid Labour Centre: PO Box 430, Vryheid or hand deliver at 99 Landrose Street, Vryheid. Email: Jobs-KZN29@Labour.gov.za

Enquiries:

  • Chatsworth: Mr K Naidoo, Tel: (031) 065 0100

  • Dundee: Ms T Khumalo, Tel: (034) 212 2421

  • Estcourt: Mr J Fakazi, Tel: (036) 352 7767

  • Kokstad: Mr S Ngqoza, Tel: (039) 727 2140

  • Ladysmith: Ms L Radebe, Tel: (036) 638 1900

  • Newcastle: Mr S Pillay, Tel: (036) 638 1900

  • Pinetown: Mr B Gwala, Tel: (031) 701 7740

  • Prospecton: Mr K Naidoo, Tel: (031) 065 0100

  • Richmond: Mr P Mtolo, Tel: (033) 212 2768

  • Stanger: Ms S Mkhize, Tel: (032) 551 7300

  • Ulundi/Jozini: Mr T Nkosi, Tel: (035) 879 8800

  • Verulam/Phoenix: Mr B Zondi, Tel: (032) 541 5600

  • Vryheid: Mr F Dladla, Tel: (034) 980 8916

Important Notes

  • Application Requirements: Only applications using the new Z83 form will be considered. Ensure all sections are completed, initialed, and signed. Failure to comply will result in disqualification.

  • Document Submission: Only shortlisted candidates will be required to submit certified copies of qualifications and other documents, which must align with the advert’s requirements.

  • Non-RSA Citizens: If shortlisted, foreign qualifications must be accompanied by an evaluation report from the South African Qualification Authority (SAQA).

  • Suitability Checks: Shortlisted candidates will undergo personnel suitability checks, including criminal record, citizenship, credit, qualification, and employment verification.

  • POPIA Compliance: By applying, you consent to the collection and processing of your personal information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used solely for this recruitment process and will not be shared with third parties unless required by law.

  • Response Timeline: If you do not hear back within eight weeks after the closing date, consider your application unsuccessful.

  • Equity Commitment: The Department of Employment and Labour is committed to promoting equity (race, gender, and disability) through its Employment Equity Plan.

Why Join the Department of Employment and Labour?

These Client Service Officer positions offer:

  • Stable Employment: Secure a permanent role in the public sector with a competitive salary.

  • Career Growth: Gain valuable experience in administration, customer service, and UIF processes.

  • Community Impact: Make a meaningful difference by supporting South Africans during times of unemployment, maternity, illness, or loss.

  • Inclusive Workplace: Join an organization dedicated to equity and representivity, aligned with the Batho Pele Principles.

Apply today and contribute to a stronger, more equitable South African labour system!

Keywords: Client Service Officer, Unemployment Insurance Fund, UIF jobs 2025, Department of Employment and Labour, KwaZulu-Natal jobs, government jobs South Africa, public service careers, Batho Pele Principles, UIF application process, Matric jobs.

For more information, visit www.labour.gov.za or contact the relevant Labour Centre.

Apply now

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