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Client Service Officer: UIF (32 Posts) – Eastern Cape Government Jobs 2025

Client Service Officer: UIF (32 Posts) – Eastern Cape Government Jobs 2025

Are you looking for a rewarding career in public service? The Department of Labour is hiring 32 Client Service Officers for the Unemployment Insurance Fund (UIF) across various Labour Centres in the Eastern Cape. This entry-level government job requires no prior experience, making it ideal for Grade 12 graduates eager to start their careers. Join a dynamic team dedicated to serving South African citizens and apply by 23 May 2025.

Job Overview

  • Position: Client Service Officer: UIF

  • Salary: R269,499 per annum

  • Locations and Reference Numbers:

    • Butterworth Labour Centre (3 posts) – Ref No: HR4/4/5/01

    • Cradock Labour Centre (3 posts) – Ref No: HR4/4/5/02

    • eMaxesibeni Labour Centre (3 posts) – Ref No: HR4/4/5/03

    • Fort Beaufort Labour Centre (2 posts) – Ref No: HR4/4/5/04

    • Lusikisiki Labour Centre (3 posts) – Ref No: HR4/4/5/05

    • Graaf-Reinet Labour Centre (3 posts) – Ref No: HR4/4/5/06

    • Komani Labour Centre (3 posts) – Ref No: HR4/4/5/07

    • Makhanda Labour Centre (3 posts) – Ref No: HR4/4/5/08

    • Maletswai Labour Centre (3 posts) – Ref No: HR4/4/5/09

    • eQonce Labour Centre (3 posts) – Ref No: HR4/4/5/10

    • Nqanqarhu Labour Centre (3 posts) – Ref No: HR4/4/5/11

  • Closing Date: 23 May 2025 at 16:00 (walk-in) or 00:00 (online)

Why Join the Department of Labour?

Working as a Client Service Officer for the UIF offers a unique opportunity to make a difference in the lives of South Africans. You’ll assist individuals with unemployment benefits, ensuring they receive timely support during challenging times. This role provides job stability, a competitive salary, and opportunities for growth within the public sector. The Department of Labour is committed to equity, diversity, and inclusion, aligning with its Employment Equity Plan to promote fairness in hiring.

Job Requirements

To qualify for this position, candidates must meet the following criteria:

  • Education: Grade 12 or Senior Certificate.

  • Experience: No prior work experience required – perfect for recent graduates!

  • Knowledge:

    • Understanding of the Unemployment Insurance Act and Regulations.

    • Familiarity with the Unemployment Insurance Contributions Act.

    • Knowledge of the Public Financial Management Act (PFMA).

    • Awareness of the Protection of Personal Information Act (POPIA).

    • Familiarity with Department of Labour and UIF policies, procedures, and Batho Pele Principles.

  • Skills:

    • Strong interpersonal and communication skills (verbal and written).

    • Excellent telephone etiquette and listening skills.

    • Proficiency in computer literacy and operational systems.

    • Ability to interpret UIF legislation.

    • Conflict management, time management, and analytical skills.

    • Customer service and interviewing skills.

Key Responsibilities

As a Client Service Officer, you will:

  • Screen Applications: Review and verify UIF benefit applications.

  • Process Claims: Handle applications for unemployment benefits efficiently.

  • Manage Payments: Register and process payment continuation forms.

  • Administrative Support: Perform administrative tasks to ensure smooth operations.

How to Apply

Applications must be submitted by 23 May 2025. Follow these steps to apply:

  1. Complete the Z83 Form: Download the new Z83 form from www.gov.za/documents. Fully complete, initial, and sign Sections A, B, C, and D. For Sections E, F, and G, you may refer to your CV, but answer the question about re-appointment conditions in Part F.

  2. Prepare Your CV: Submit an updated, comprehensive CV detailing any relevant experience (if applicable).

  3. Submit Application:

    • By Email: Send your Z83 form and CV as a single PDF attachment to the email address corresponding to your chosen Labour Centre (e.g., Jobs-EC4@labour.gov.za for Butterworth). Include the job title and reference number in the email subject line.

    • By Post or Hand Delivery: Deliver to the relevant Labour Centre’s postal or physical address (listed below).

  4. Important Notes:

    • Only use the new Z83 form; applications with the old form will be disqualified.

    • Do not submit JPEG files or incomplete forms.

    • Only shortlisted candidates need to provide certified copies of qualifications, which must include a SAQA evaluation for foreign qualifications.

Application Addresses

  • Butterworth: Private Bag X3081, Butterworth, 4960 or hand deliver at ERF 9369 Blyth and Robison Streets, Butterworth, 4960. Email: Jobs-EC4@labour.gov.za

  • Cradock: PO Box 38, Cradock, 5880 or hand deliver at 73 Frere Street, Cradock, 5880. Email: Jobs-EC3@labour.gov.za

  • eMaxesibeni: Private Bag X530, eMaxesibeni, 4735 or hand deliver at No 52 Church Street, eMaxesibeni, 4735. Email: Jobs-EC4@labour.gov.za

  • Fort Beaufort: Private Bag X530, Fort Beaufort, 4735 or hand deliver at No 528 Alice Road, Old Teba Building, Fort Beaufort, 5720. Email: Jobs-EC2@labour.gov.za

  • Lusikisiki: Private Bag X1002, Lusikisiki, 4820 or hand deliver at Stanford and Jacaranda Streets, Lusikisiki, 4820. Email: Jobs-EC8@labour.gov.za

  • Graaf-Reinet: PO Box 342, Graaf-Reinet, 6280 or hand deliver at 63 Church Street, Graaf-Reinet, 6280. Email: Jobs-EC9@labour.gov.za

  • Komani: PO Box 5320, Komani, 5320 or hand deliver at 10 Robinson Road, Komani, 5320. Email: Jobs-EC10@labour.gov.za

  • Makhanda: PO Box X342, Makhanda, 6140 or hand deliver at 20 High Street, Makhanda, 6140. Email: Jobs-EC7@labour.gov.za

  • Maletswai: PO Box X148, Maletswai, 9750 or hand deliver at 80b Somerset Street, Maletswai, 9750. Email: Jobs-EC7@labour.gov.za

  • eQonce: PO Box 260, Qonce, 5600 or hand deliver at 41 Arthur Street, Qonce, 5600. Email: Jobs-EC9@labour.gov.za

  • Nqanqarhu: PO Box 397, Nqanqarhu, 5780 or hand deliver at 1 Royal Road, Nqanqarhu, 5480. Email: Jobs-EC6@labour.gov.za

Enquiries

Contact the relevant Labour Centre representative:

  • Butterworth: Ms N Getyeza, (047) 491 0656

  • Cradock: Ms N Mkonto, (048) 881 3010

  • eMaxesibeni: Ms N Mtwa, (039) 253 1996

  • Fort Beaufort: Mr T Mgudane, (046) 645 7700

  • Lusikisiki: Ms L Nongena, (039) 254 7201

  • Graaf-Reinet: Mr S Mshumpela, (049) 892 2142

  • Komani: Mr S Thambo, (045) 807 5477

  • Makhanda: Ms N Ntlokwana, (046) 622 2104

  • Maletswai: Mr R Mbali, (051) 633 2633

  • eQonce: Mr Mbande, (043) 718 8380

  • Nqanqarhu: Ms N Mvanyashe, (045) 932 1077

Additional Information

  • Selection Process: Shortlisted candidates will undergo a pre-entry practical exercise to assess suitability. Only contacted candidates will proceed to the interview stage.

  • Suitability Checks: Successful candidates will be subject to criminal record, citizenship, credit, qualification, and employment verification checks.

  • POPIA Compliance: By applying, you consent to the processing of your personal information per the Protection of Personal Information Act.

  • Equity Commitment: The Department promotes diversity and equity in hiring, prioritizing race, gender, and disability representation.

If you don’t hear back within eight weeks of the closing date, please consider your application unsuccessful. Don’t miss this opportunity to kickstart your career in public service with the Department of Labour!

Apply Here

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