Call Centre Agent (Customer Service) at Mr Price Money: Exciting On-Site Opportunity in Durban, KwaZulu-Natal – Join South Africa’s Leading Retail Group’s Financial Services Division, Apply Now for 2025!
Are you a proactive problem-solver with a passion for helping customers navigate their financial and telecom needs? Mr Price Group, one of South Africa’s premier omni-channel value retailers, is hiring a Call Centre Agent (Customer Service) for its innovative Mr Price Money division! This full-time, on-site role based in Durban, KwaZulu-Natal, focuses on delivering fast, friendly support via phone, email, WhatsApp, and webchat—resolving queries on billing, SIM cards, and retail products to enhance customer satisfaction. If you’re searching for Call Centre Agent jobs Durban 2025, customer service vacancies Mr Price Money, retail financial support roles KwaZulu-Natal, or entry-level telecom agent positions South Africa, this trending opportunity offers a chance to thrive in a dynamic, customer-centric environment.
As of today, 18 September 2025, applications are open with no specified closing date listed—apply ASAP to stand out in the competitive job market! Mr Price Money, part of the Mr Price Group’s Financial Services and Telecoms segment, provides accessible retail accounts, airtime, and money solutions to millions of South Africans, aligning with the group’s mission as a “value champion” since 1985. Headquartered in Durban, the group operates 2,900 stores across Africa (2,665 in SA), with plans to open 200 more in FY2026, driven by strong 7.9% revenue growth to R40.9 billion in FY2025 and a 10.1% profit rise. Fraud Alert: Mr Price Group never charges fees for applications—verify via official channels. For similar roles, search “Mr Price Money call centre jobs KZN 2025” or “customer support agent Durban vacancies” on sites like Indeed or SimplyHired, but apply directly at https://fa-etyi-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/jobs/preview/3414/?lastSelectedFacet=CATEGORIES&selectedCategoriesFacet=300000116306930.
Durban, KwaZulu-Natal’s vibrant coastal capital and Mr Price’s hometown, boasts a thriving economy with the group employing 27,775 across apparel (79.7% sales), homeware (17.1%), and financial/telecoms (3.2%). In 2025, amid 6.3% Q1 sales growth fueled by Easter and winter trends, Mr Price gained R300 million in market share, emphasizing exceptional service like yours. Entry-level salaries for such roles typically range from R98,125–R233,299 annually (R8,000–R19,000 monthly), with potential for commissions and benefits in a Top Employer 2025-certified company. Whether handling complaints or updating records, your role supports the group’s omni-channel strategy, including e-commerce and 900+ Pargo lockers. Dive into a career where your empathy drives loyalty in a sector immune to downturns!
Why Join Mr Price Money as a Call Centre Agent in Durban?
Mr Price Group, founded in 1985 with the first store in Klerksdorp, has grown into Africa’s most valuable fashion-value retailer, operating in apparel, home, sport, financial services, and telecoms across 10 countries. Mr Price Money specializes in retail accounts, loans, and mobile services, empowering underserved customers with affordable financial tools under the National Credit Act (NCA). In Durban, the epicenter of operations at 65 Masabalala Yengwa Ave, you’ll work in a modern call centre supporting 47 million sustainable products and eco-initiatives like removing 45 million plastic bags.
KwaZulu-Natal’s job market, with unemployment at 34%, favors stable retail roles like this, where customer service agents are vital for 99% satisfaction rates. In 2025, Mr Price’s FY2025 results show 3% comparable store growth and a R5.8 billion operating profit, positioning it as a Top Employer with Gallup’s exceptional workplace award. For SEO seekers, “Mr Price call centre agent Durban” reveals similar positions like Telesales or Retentions Agents, but this customer support role emphasizes multi-channel resolution. No prior retail knowledge? Training covers it, with opportunities to advance to senior agent or supervisor. In a company obsessed with value, your positive attitude will shine, fostering repeat business in a fun, learning-focused culture.
Detailed Job Description: Responsibilities as a Call Centre Agent at Mr Price Money
In this Customer Service Call Centre Agent role, you’ll be the frontline hero, assisting customers with Mr Price Money’s retail accounts, SIM activations, and product queries in a high-volume, supportive environment. This on-site position in Durban requires a positive demeanor and adherence to service standards, with standard 8-hour shifts (possible weekends).
Key Responsibilities
- Multi-Channel Query Resolution: Respond promptly to inquiries via phone, email, WhatsApp, and webchat, addressing billing disputes, SIM card issues, and product concerns with accuracy and empathy.
- Information Management: Log and update customer details in CRM systems, ensuring compliance with POPIA for data protection and NCA for fair credit practices.
- Issue Resolution: Resolve account and product problems efficiently, handling complaints professionally and following up for full satisfaction.
- Quality and Compliance: Ensure all interactions meet company guidelines, working within timeframes and quality metrics for optimal service.
- Team and Customer Focus: Maintain a respectful, positive attitude with customers and colleagues, contributing to a collaborative call centre vibe.
- Continuous Improvement: Stay updated on product knowledge through training, enhancing skills in retail processes and legislation.
Expect 50-70 interactions daily, blending empathy with efficiency in a target-driven yet supportive setting. This Mr Price Money agent duties role directly boosts customer loyalty, aligning with the group’s 79.7% apparel-driven sales model.
Requirements and Qualifications for Call Centre Agent Applicants
Mr Price Group values potential and experience for this customer support vacancy Durban.
Essential Qualifications
- Grade 12 (Matric) certificate.
- 1+ year experience in call centre or customer support roles.
- Computer literacy (basic MS Office, CRM systems).
- Knowledge of customer service legislation: National Credit Act (NCA) for responsible lending and Protection of Personal Information Act (POPIA) for data privacy.
- Basic understanding of retail accounts processes.
Preferred Skills
- Strong communication and problem-solving abilities.
- Ability to handle pressure and multitask across channels.
- Positive, customer-focused attitude.
Clear criminal record (ITC check); South African citizenship. For Mr Price job requirements 2025, these ensure compliance in financial services.
Benefits and Career Growth at Mr Price Money
This entry-level call centre position offers rewarding perks in a Top Employer:
- Competitive salary: R8,000–R19,000 monthly (average R98,125–R233,299 annually for agents), plus performance incentives and 13th cheque.
- Full benefits: Medical aid, provident fund, 21 days annual leave, and staff discounts on Mr Price products.
- Training and development: Ongoing product/legislation sessions, career paths to senior agent or team lead.
- Wellness support: EAP, team-building, and flexible shifts in Durban’s vibrant setting.
- Job security: Permanent role in a growing group with 238 new stores in FY2024 and 200 planned for 2026.
Mr Price Foundation aids youth unemployment, offering internal growth in a Gallup-exceptional workplace.
How to Apply for the Call Centre Agent Role at Mr Price Money
Applying is quick and secure:
- Visit https://fa-etyi-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/jobs/preview/3414/?lastSelectedFacet=CATEGORIES&selectedCategoriesFacet=300000116306930.
- Create a profile, upload CV, Matric cert, ID, and proof of experience (takes 10 minutes).
- Submit ASAP—no closing date, but trending roles fill fast.
- Shortlisted? Interviews include role-plays; reference checks.
For queries, check MRP Careers here.
Frequently Asked Questions About Mr Price Money Call Centre Jobs
Q: Is experience mandatory? A: Yes, 1+ year in call centres; training provided for Mr Price specifics.
Q: What channels will I handle? A: Phone, email, WhatsApp, webchat—multi-tasking key.
Q: Salary details? A: R8,000–R19,000/month, plus incentives; confirm during interview.
Q: Shifts include weekends? A: Possible, with premiums; standard 8 hours.
Q: POPIA/NCA knowledge required? A: Basic understanding; training covers compliance.
Q: Career progression? A: Yes—to senior roles in financial services.
For more Mr Price careers FAQs, visit mrpcareers.com.
Connect with Customers: Apply for Call Centre Agent at Mr Price Money in Durban Today!
In Durban’s retail heart, this Mr Price Money customer service vacancy lets you make a difference while growing in a Top Employer. With the group’s 2025 expansion and value-driven ethos, your role ensures happy customers and personal success. Apply now via the link—start your journey! #MrPriceJobs #CallCentreAgentDurban #CustomerServiceKZN #MrPriceMoney2025