Call Centre Agent at Pedros
Job Details
Position: Call Centre Agent
Location: Newlands East, KwaZulu-Natal
Employment Type: Contract
Posted On: 02 July 2024
Closing Date: 02 August 2024
Division: Head Office
Business Unit: Commercial
Minimum Experience: Entry Level
Primary Industry: Restaurants
Functional Area: Customer Service
Job Description
A Call Centre Agent at Pedros is responsible for managing incoming calls from customers, answering inquiries, and providing information about the restaurant, menu, services, and policies. The primary goal is to correctly take down and submit orders to the stores.
Duties and Responsibilities
- Understanding the Menu: Have a thorough understanding of the restaurant’s menu and provide detailed descriptions of menu items, including making recommendations.
- Order Management: Take orders over the phone for delivery and collection, accurately recording the customer’s choices and any special instructions, and coordinating with the store.
- Order Modifications: Assist customers with modifying existing orders and making special requests, communicating these changes to the stores.
- Up-Selling and Cross-Selling: Identify opportunities to upsell or promote additional menu items, beverages, or services to enhance the customer’s dining experience and increase sales revenue.
Requirements
- Must have a Matric.
- Must be computer literate and have good phone etiquette.
- Must have good written and verbal skills.
- Experience in inbound calls.
- Experience in a call centre environment or similar role.
Application Process
To apply for this position, click here.
This position offers a valuable opportunity to gain experience in customer service within the restaurant industry, providing a chance to develop skills in communication, order management, and sales. If you meet the requirements and are interested in the role, be sure to apply before the closing date.