Customer Care Assistant: Witzenberg-Customer Care (REF NO. DSD 55/2024)
Salary:
- R216 417 per annum (level 5)
Location:
- Department of Social Development, Western Cape Government
Requirements:
- Educational Qualification: Grade 12 (Senior Certificate or equivalent qualification)
- Experience: Relevant customer care experience
- Competencies:
- Understanding of customer care and customer care surveys
- Knowledge of social welfare services
- Internal and external marketing and communication processes
- Functions, programs, and projects of the Department of Social Development
- Information in the Department of Social Development domain
- Communication (written and verbal) skills
- Proven computer literacy in MS Office packages
- Sound organizing and planning skills
- Conflict resolution skills
- Ability to work under pressure and meet deadlines
- Negotiation skills
Duties:
- Provide customer service by receiving and referring clients
- Offer dispatch call service
- Ensure registers are signed and accurately completed
- Facilitate complaints and escalate as necessary
- Compile a monthly local office report on enquiries, complaints, and walk-in statistics
- Provide information to clients about available services
- Assist clients in accessing services from the department
- Render general administrative support services and maintain a record system
Enquiries:
- Ms. E Van Dyk, Tel No: (023) 814 2818
Application Process:
Note:
- Shortlisted candidates must submit documentation for verification and attend interviews as determined by the department.
- The selection process will be guided by the Employment Equity (EE) targets of the employing department.
- For technical support with online applications, contact the helpline at 0861 370 214 (Monday to Friday from 08:00 to 16:00).
For further information, please visit the Western Cape Government Jobs Portal.