Customer Care Assistant: Witzenberg-Customer Care (REF NO. DSD 55/2024)
Salary:
R216 417 per annum (level 5) Location:
Department of Social Development, Western Cape Government Requirements:
Educational Qualification: Grade 12 (Senior Certificate or equivalent qualification)Experience: Relevant customer care experienceCompetencies: Understanding of customer care and customer care surveys Knowledge of social welfare services Internal and external marketing and communication processes Functions, programs, and projects of the Department of Social Development Information in the Department of Social Development domain Communication (written and verbal) skills Proven computer literacy in MS Office packages Sound organizing and planning skills Conflict resolution skills Ability to work under pressure and meet deadlines Negotiation skills Duties:
Provide customer service by receiving and referring clients Offer dispatch call service Ensure registers are signed and accurately completed Facilitate complaints and escalate as necessary Compile a monthly local office report on enquiries, complaints, and walk-in statistics Provide information to clients about available services Assist clients in accessing services from the department Render general administrative support services and maintain a record system Enquiries:
Ms. E Van Dyk, Tel No: (023) 814 2818 Application Process:
Note:
Shortlisted candidates must submit documentation for verification and attend interviews as determined by the department. The selection process will be guided by the Employment Equity (EE) targets of the employing department. For technical support with online applications, contact the helpline at 0861 370 214 (Monday to Friday from 08:00 to 16:00). For further information, please visit the Western Cape Government Jobs Portal .
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