Clover Call Centre Learnership

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Clover Call Centre Learnership

Job Details

Closing Date: July 16, 2024
Reference Number: CLO240704-3
Job Title: Learner: CSC (Customer Service Centre)
Job Type: Learnership
Department: Customer Service Centre
Number of Positions: 25
Location: Constantia Park, Roodepoort, Gauteng, South Africa
Required Education Level: Grade 12 | National Certificate
Job Category: Customer Service

Job Advert Summary

Clover is seeking new talent to join its Call Centre Learnership program. Successful applicants will work at Clover’s Call Centre in Constantia Park, Roodepoort, and attend prescribed classes. By the end of the learnership, participants will have achieved an NQF qualification and gained valuable experience in a world-class Call Centre environment.

Preference: Applicants from the West Rand surrounding areas are encouraged to apply, and persons with a disability are especially encouraged.

Requirements

Education: Grade 12 or equivalent NQF4
Completion Period: Grade 12/Matric completed in the past 5 years (2019-2023)
Grades: Average of 60% for English and Maths or Maths Literacy
Skills: Computer literacy (Advanced)
Employment Status: Currently unemployed
Experience: Must not have participated in a learnership before

Competencies

Proactive and action-oriented
Honest and consistent
Maintains high standards
Effective interpersonal skills
Commitment and motivation
Collaborative
Customer-oriented
Effective communication
Numerical skills

Duties and Responsibilities

Customer Service: Provide a high level of customer service, handle inbound and outbound interactions, and resolve queries and complaints through relevant stakeholders.
Order Management: Capture and confirm customer orders accurately and timely, inform customers of accounts on hold, and sell Clover and Principal products.
Teamwork: Promote teamwork, assist team members, support team values, participate in team meetings, and manage visual information.

Policy

Clover is committed to Employment Equity and Transformation. Preference will be given to employees from designated groups. If a candidate is not contacted by a Clover recruiter within 4 weeks of applying, they should consider their application unsuccessful.