African Bank is hiring people with grade 12 (2024)

African Bank is hiring people with grade 12 (2024)

Job Opportunity: Sales Consultant

Company: African Bank
Location: Brakpan
Sector/Job Category: Clerks
Job Type: Permanent

Job Description:

1 – Sales Focus:

• Achieve customer growth, revenue, and collections targets as defined by the bank.
• Meet and exceed individual activity metrics for all product lines.
• Execute the Bank’s sales strategy for Product & Value Added Services.
• Conduct outbound calling to target both existing and prospective customers.
• Convert sales opportunities received through various channels.
• Establish and maintain business relationships with customers.
• Participate in cross-selling bank products.
• Maintain detailed tracking of pipeline management and prospect data.
• Conduct financial needs analysis and make needs-based sales.
• Adhere to supervision requirements for all financial products.
• Prepare and present weekly, monthly, and quarterly reports to management.
• Ensure effective Cash Management, CAM Management, and Credit Card Administration & Fulfillment.
• Take accountability for personal results.

2 – Marketing Focus:

• Stay updated on products, competitive activities, and advertising trends.
• Identify referral opportunities.
• Generate new business through marketing activities and promotions.
• Participate in community events to increase business opportunities.

3 – Risk & Compliance Focus:

• Complete product applications accurately and timely to mitigate risk.
• Comply with all policies/procedures related to customer interactions.
• Ensure compliance with regulatory requirements and the Bank’s policies.
• Report incidents and instances required in terms of regulatory requirements.
• Report fraudulent behavior incidents via the correct channels.
• Execute a “zero defect” prerogative in terms of Deal Quality and Capturing of Income & Expenses Error Rate.
• Ensure compliance with FAIS journey parameters and guidelines.

4 – Customer Service:

• Ensure compliance with the Bank’s Customer Service Standard and relevant legislation.
• Uphold TCF principles.
• Assist team members in enhancing their ability to engage with customers.
• Satisfy all customers’ financial needs and help them succeed financially.

5 – Training & Development:

• Participate in ongoing sales/service development training.
• Complete all product and services training initiatives.
• Complete risk and compliance training initiatives.

6 – Operational Activities:

• Ensure compliance with security and safety procedures within the branch.
• Perform other administrative duties as required by Management.

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Requirements:

Essential:

• Matric / Grade 12 / National Senior Certificate.

Preferred:

• Maths and Accounting.

Experience:

• 1 year general banking experience.

Skills:

• Administrative procedures and systems.
• Banking knowledge.
• Data analysis.
• Microsoft Office.
• Business writing skills.
• Product Knowledge.

Behavioural Competencies:

• Applied Learning.
• Building Customer Loyalty.
• Communication.
• Collaborating.
• Planning and Organizing.
• Quality Orientation.

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