Job Title: Service Desk Agent (x2 Posts) at SITA

Job Title: Service Desk Agent (x2 Posts) at SITA

The State Information Technology Agency (SITA) is looking to fill two Service Desk Agent positions at their Centurion location. These are 12-month fixed-term contracts offering a salary range of R 210,449 to R 315,673.

Key Responsibilities:

• Log and categorize IT incidents and service requests.
• Provide first-line support to resolve issues.
• Escalate unresolved issues to higher-level support.

Qualifications:

• Matric (Grade 12) with A+ or N+ certification.
• 6 months of IT Service Desk experience or 12 months of administrative experience.

Application Process:

• Interested candidates should apply through the e-Government Portal at www.eservices.gov.za.
• The closing date for applications is 08 July 2024.

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