Job Title: Sales Associate At The Fix Store 2024

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Job Title: Sales Associate (40hr) – The Fix @Home – Freeway Clearance – Gauteng

Location: Gauteng, South Africa
Job Type: Full Time
Posting Date: 17 September 2024
Job Identification Number: 2843

Company Overview:

TFG (The Foschini Group) is an internationally diversified retailer with over 34 specialty lifestyle and apparel brands. At TFG, we pride ourselves on creating omnichannel experiences for our customers, weaving our products into the lives of millions. We believe in fostering an inclusive work environment that fuels growth, creativity, and customer satisfaction. Join us, and be part of a team that’s reshaping the retail landscape.

Position Summary:

Are you passionate about home décor, fashion, and offering remarkable customer experiences? Do you have a keen eye for style and enjoy helping customers find the perfect product? If so, this Sales Associate role at our @Home store in Gauteng is the perfect opportunity for you!

As a Sales Associate, you will represent our brand, deliver top-notch service, and drive sales. We’re looking for enthusiastic, energetic, and confident individuals who are target-driven and customer-focused to help us create a welcoming and exciting shopping experience for our customers.

Key Responsibilities:

Brand Ambassador: Represent @Home and ensure every customer interaction reflects our brand values and exceptional customer service standards.
Customer Solutions: Exceed customer expectations by identifying their needs and providing tailored solutions.
Sales Performance: Actively monitor your sales performance, striving to meet and exceed individual and team targets.
Product Knowledge: Stay updated on the latest décor, furniture, and fashion trends to offer informed recommendations.
New Sales Opportunities: Proactively seek opportunities to boost sales through cross-selling and upselling.
Stock Replenishment: Assist with restocking and ensuring the store remains neat, organized, and ready for customers.
Customer Loyalty: Build and maintain customer relationships, fostering loyalty to @Home and TFG brands.

Qualifications & Experience:

Education: Grade 12 (Matric) certificate is required.
Experience: Prior experience in retail, customer service, or sales is advantageous but not essential.

Key Skills and Abilities:

Customer Focus: Passionate about people and delivering exceptional customer service.
Sales-Driven: Target-focused, with a natural ability to sell and meet objectives.
Communication: Strong verbal and written communication skills.
Multitasking: Ability to manage multiple tasks in a dynamic and fast-paced environment.
Initiative: A proactive self-starter who takes ownership of tasks and sees them through to completion.
Attention to Detail: Keen eye for ensuring products are presented and maintained to high standards.
Adaptability: Ability to navigate customer challenges with patience and professionalism.

Key Competencies:

Customer Service: Deliver high-quality service and consistently meet customer expectations.
Sales Negotiation: Use persuasive selling techniques to boost sales and maintain customer satisfaction.
Team Collaboration: Work effectively as part of a team while also being capable of working independently.
Problem Solving: Analyze customer needs and offer effective solutions.
Planning & Organizing: Use a structured approach to prioritize and manage work tasks efficiently.

Behavioral Attributes:

Adhering to Standards: Ensure compliance with store and brand guidelines in every aspect of your work.
Continual Improvement: Always seek ways to enhance customer service and store performance.
Decision Making: Quickly and effectively make choices that benefit both the customer and the business.
Resilience: Meet and exceed customer expectations, even under pressure.
Networking: Build lasting customer relationships that support long-term sales success.

Why Join TFG?

At TFG, we believe that our people are our greatest asset. We provide a workplace that’s more than just a job—it’s a launchpad for growth, learning, and career development. As a member of our @Home team, you’ll have access to countless growth opportunities across our diverse and purpose-led retail brands. If you’re passionate about making a difference in retail, we want you on our team!

Application Process:

If you are ready to bring your energy, enthusiasm, and customer-centric attitude to our team, we encourage you to apply now. Preference will be given to candidates from designated groups in line with the Employment Equity Act.

Apply Now: Visit TFG Careers and submit your application. We can’t wait to meet you!

About @Home:

@Home is a well-established homeware and furniture retailer known for offering premium quality products that help customers turn their houses into homes. We believe in creating an omni-channel experience that meets the diverse needs of our customers, whether they shop online or in-store. If you’re passionate about interior design, décor, and customer service, this is the place for you.