Description

Ensure comprehensive Customer Service in the Store. Loading and merchandising of stock, shelf price labelling and housekeeping within designated areas of responsibility.

 

Requirements

• Grade 12 or a minimum of 1 () year of work-related experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Ability to perform basic calculations accurately
• Must be willing to work shifts, weekends, and Public Holidays
• Must be able to work under pressure

 

Job Description

 

Customer Service

Acknowledge all Customers and determine their needs

Advise Customers correctly on the product

Assist Customers with any product queries

Assist with Customer complaints timely

Add on sales, e.g. paint v/s paint brushes, thinners, etc.

Ensure efficient Customer service by ensuring that Customer purchases are loaded without any delays

Ensure the Customer’s purchases are loaded carefully without damaging the goods or the Customer’s vehicle

Advise Customers on the additional services provided:

Delivery service/bulk deposits

Glass Cutting

Plan reading

Credit programmes

Special orders

Trusses

Distant ordering

VIC Customer Programme

Must be certified in Product Knowledge

Must be available in the aisle of responsibility

Housekeeping

• Ensure that your area is free of obstacles, that stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
• Correct shelf price labelling within the area of responsibility.
• Ensure the Checklist is completed as required when on duty with Canteen and Toilet / Shower schedule

Apply here

Safety (OHSA) Requirements

• Safety (OHSA) compliance (e.g., use of safety gear, ensuring Customer, and staff safety) within the area of responsibility
• Ensure area of responsibility (racking and bulk) stock merchandised safe for Customers and Colleagues to move safely within the Store
• Report any discrepancies to the Store Manager

 

Ready for Business

Adhere to Ready for Business and Beyond My Control as per the CB Way

Loss Prevention and Security

Identify any gaps in the displays, investigate causes and report any concerns to management

Be aware of suspicious behaviours or people and report any suspicions to management

No product to be loaded for a Customer without proof of purchase or required documentation