Description
Ensure comprehensive Customer Service in the Store. Loading and merchandising of stock, shelf price labelling and housekeeping within designated areas of responsibility.
Requirements
Customer Service
Acknowledge all Customers and determine their needs
Advise Customers correctly on the product
Assist Customers with any product queries
Assist with Customer complaints timely
Add on sales, e.g. paint v/s paint brushes, thinners, etc.
Ensure efficient Customer service by ensuring that Customer purchases are loaded without any delays
Ensure the Customer’s purchases are loaded carefully without damaging the goods or the Customer’s vehicle
Advise Customers on the additional services provided:
Delivery service/bulk deposits
Glass Cutting
Plan reading
Credit programmes
Special orders
Trusses
Distant ordering
VIC Customer Programme
Must be certified in Product Knowledge
Must be available in the aisle of responsibility
Housekeeping
Safety (OHSA) Requirements
Ready for Business
Adhere to Ready for Business and Beyond My Control as per the CB Way
Loss Prevention and Security
Identify any gaps in the displays, investigate causes and report any concerns to management
Be aware of suspicious behaviours or people and report any suspicions to management
No product to be loaded for a Customer without proof of purchase or required documentation
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