FNB X22 Service Consultant 2024
Location: Gaborone, Botswana
Key Responsibilities: Customer Service Excellence: Deliver exceptional customer service through various channels. Interact professionally with customers, adhering to FNB’s high standards. Query Resolution: Swiftly resolve customer queries within agreed timelines. Maintain comprehensive product knowledge to achieve service targets. Cost Management and Revenue Recovery: Contribute to growth and profitability by managing costs and recovering revenue. Enhance cost efficiencies to meet financial targets. Service Delivery: Provide exceptional service through proactive and innovative solutions. Adhere to Service Level Agreements (SLAs) with internal and external partners. Relationship Management: Build and maintain strong relationships with internal and external parties. Understand customer needs and expectations thoroughly. Efficient Processing: Process customer requests efficiently and effectively. Offer efficient administrative services and update relevant information systems. Strategic Execution: Translate strategies into actionable goals and execute relevant projects. Implement performance measures and control systems to track progress. Compliance and Governance: Adhere to legislative and audit requirements. Ensure all operational tasks are completed in alignment with SLAs and documented processes. Qualifications and Skills: Understanding of the evolving banking environment, particularly in Mortgage Lending. Excellent communication and interpersonal skills. Strong problem-solving abilities. Capability to manage costs and drive revenue recovery. Proficiency in administrative tasks with meticulous attention to detail. Ability to translate strategies into actionable goals and execute projects effectively. How to Apply: Application Deadline: July 9, 2024FNB is dedicated to its Employment Equity plan and supports the recruitment and advancement of individuals with disabilities. Candidates are encouraged to disclose their disability information, which will remain confidential unless required by law. To apply for this position, visit the FNB Careers Page and submit your application before the closing date.
Call to Action: If you are interested in this opportunity and meet the qualifications, apply before the closing date to join FNB and contribute to a team that values excellence, innovation, and customer satisfaction.
For more details and to apply, click here .
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